Hospitality Supervisor

Tasting Room ManagerThis position is responsible for organizing day-to-day operations and managing multiple areas which may include the tasting room, events team, and tours associated with the site. This position will help ensure that the department meets annual business plan and maintains a high level of customer experience.Essential Duties:Manage and develop team, including hiring and training, performance, and coachingAssists the Hospitality Manager with organization, planning, and implementation of departmental strategy and budget.Ensures staff is delivering a world class guest experience and meeting departmental objectives. Including timely responsiveness to guest inquiries (phone, email, etc.)Manage opening and closing of the site tasting room; planning and scheduling of staff, event, facility needs and food trucks/vendorsAssists with overseeing inventory management, monitoring and ordering related to supplies, beer, and POS; ensures all menu, POS information is accurate and updatedAssist the Senior Hospitality team as needed with event and tour programmingPerform all tasting room job duties as needed including customer service and tours; may be required to work shifts and/or provide management during events as neededOther projects and duties as assignedEducation/ Experience/Skills:3+ years of leadership and customer service experienceKnowledge of all NBB and Bells brands, history, process, and culture, required within 6 months of hireAdvanced verbal and written communication, including public speakingKnowledge of the beer industry and trends, a plusThorough understanding of legal requirements for serving alcoholHigh level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectivelyPhysical Requirements:Ability to lift objects weighing up to 90 lbs. 10 inches, and carry up to 40 lbs 100 feet.Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.Must also show fine motor dexterity.Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.The position requires frequent, constant standing and walking.Percent of Travel: 0%-10%Working Conditions: Hospitality Environment, Office, Production AreasProduction Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell's and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.Starting Hourly Rate: $25.00-$29.00/hourAll Full time Coworkers at Bell's and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process.EEO StatementBell's and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.Bell's and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.