Front Desk Customer Service Representative

Columbia Auto Body is a busy, fast-paced collision repair facility seeking a motivated and dependable Front Desk / Customer Service Representative to join our team in Raynham. We are looking for a team player who thrives in a customer-focused environment and enjoys multitasking. Responsibilities Greet and assist customers in person and over the phone Manage incoming calls, emails, and customer inquiries Communicate with insurance companies regarding claims and repair status Assist appraisers with paperwork and administrative tasks Schedule appointments and maintain customer records Provide exceptional customer service throughout the repair process Support daily front office operations and maintain an organized workspace Qualifications Previous customer service experience required Strong communication and organizational skills Ability to multitask in a fast-paced environment Positive attitude and team-oriented mindset Proficient with computers and office software Knowledge of CCC One is a huge plus Bilingual in Portuguese is a bonus Schedule Monday – Friday Full-time position #J-18808-Ljbffr