Contact Center Transformation - Senior Manager
$124k - $280kPwC (US)
Contact Center Transformation - Senior ManagerAs a Contact Center Transformation - Senior Manager, you will lead the charge in transforming client contact centers by leveraging innovative technologies and strategies. Within our Advisory practice, you will play a pivotal role in enhancing client interactions and driving operational excellence. As a Senior Manager, you will apply your skills to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a strategic level to drive project success. You will motivate and coach teams to solve complex problems, applying sound judgment and developing high-performing, diverse, and inclusive teams.In this role, you will be at the forefront of user interaction engineering, focusing on software and product innovation. You will work within the Commercial & Service Excellence network, utilizing data, analytics, and AI to deliver impactful solutions. Your ability to craft and convey clear, impactful messages will be essential in validating outcomes with clients and sharing alternative perspectives. By fostering a culture of continuous improvement and innovation, you will contribute to the overall success of the firm, confirming that client needs are met with precision and creativity.ResponsibilitiesLeading the transformation of contact center operations through innovative strategies and solutionsGuiding teams in the implementation of AI-powered contact center solutions to enhance customer interactionsUtilizing Amazon Connect and Genesys CloudCX to optimize contact center architecture and operationsDeveloping and executing contact center strategies that align with client business objectivesOverseeing the customization and development of user interfaces using AngularJS and React frameworksConducting usability testing and user research to inform design improvements and enhance user experienceBuilding and maintaining relationships with clients to identify and address operational challengesPromoting the adoption of omnichannel contact center implementations to improve service deliveryAnalyzing industry trends to provide strategic insights and recommendations for contact center transformationCoaching and mentoring teams to foster a culture of continuous improvement and service excellenceWhat You Must HaveAt least a Bachelor's degreeAt least 7 years of experienceWhat Sets You ApartDemonstrating proficiency in AI-powered contact center solutionsUtilizing Amazon Connect for seamless contact center operationsImplementing omnichannel contact center strategies effectivelyLeading contact center transformation projects with innovative approachesExcelling in contact center analytics for data-driven decisionsDesigning user-centric interfaces with Human-Computer Interaction principlesDeveloping high-performing teams through strategic coaching and feedbackTravel RequirementsUp to 60%The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
$124k - $280k
...ApplicableSpecialismData, Analytics & AIManagement LevelSenior ManagerJob Description & SummaryThe OpportunityAs a Contact Center Transformation - Senior Manager, you will lead the charge in transforming client contact centers by leveraging innovative technologies and...SeniorFull timeH1b$124k - $280k
...requirements.The OpportunityAs part of the Business Transformation team in PwC's CSX practice, you will lead the end-to-end delivery of client engagements focused on contact center transformation. As a Senior Manager, you will serve as a strategic advisor, working with...SeniorFull timeH1b$180.2k - $355.1k
...intelligence. As AI automation and digital transformation accelerate, we help clients design... ...work and organization design, human-centered strategy, and AI-enabled execution. Recruiting... ...on 09/26/2026. Work you'll do As a Senior Manager on the Organization, Workforce &...SeniorLocal areaVisa sponsorship$124k - $280k
...Technology Team, you will lead large-scale marketing technology transformation programs, helping clients modernize how they connect with... ...customers through data, technology, and experience. As a Senior Manager, you will drive results by overseeing the design and architecture...SeniorFull timeH1b- ...to help drive efficiencies, manage costs, improve profitability,... ...we are improving processes, transforming the digital core, or harnessing... ...makes you a trusted advisor to senior leadership.The work:Help... ..., Corp; Irvine, 300 Spectrum Center Dr, ACN Tech; Cincinnati, 4th...SeniorFull timeLive inWork at officeLocal area
- The Business Transformation Office (BTO) leads critical change initiatives that... ...and advisors in the Wealth Management business. Our programs are sponsored by senior executives and are aligned with... ...coverage, on-site health and wellness centers, a retirement savings plan,...SeniorWork at office
$100k - $250k
...terrorist financing, bribery, securities fraud and other violations of law.The Financial Crime Compliance team is seeking a Senior Product Manager for a compliance role with experience in product ownership, management, product design, and Know Your Customer rules and...SeniorFull timeTemporary workPart timeWork experience placement- EY seeks a Senior Manager to lead ServiceNow Transformation teams in New York. You will oversee client relationships, manage complex projects, and enhance your consulting and leadership skills. Your role includes guiding teams, strategizing transformations, and leveraging...Senior
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...drives change. As inventive transformation consultants, we blend our strategic... ...powered automation. As a senior leader, you will shape and... ...Offices and Program Management Offices that provide governance... ...reach out to your recruiting contact. Please be aware that...SeniorFull timeLocal areaCapgemini
New York, NY17 days ago$132.5k - $338.3k
...the life sciences industry to transform their marketing and digital... ...ability to execute are front and center. You’ll engage in projects... ...activate Accenture’s agency and management consulting services. You’ll... ...and approaches Engage with senior level clients to collaborate...SeniorWork at officeLocal area$171.6k - $392.1k
...opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the... ...career. Your Key Responsibilities As a Senior Manager you will play a pivotal role in the... ...are a plus. Source to Pay, Employee Center, Legal Service Delivery, and Workplace...SeniorSeasonal workFlexible hours$99k - $232k
...SectorNot ApplicableSpecialismData, Analytics & AIManagement LevelManagerJob Description & SummaryThe OpportunityAs a Contact Center Transformation Manager, you will lead the charge in revolutionizing client interactions through innovative software and product solutions....Full timeH1b- ...best to power our future.Job DescriptionNielsen is seeking a Senior Change Manager to lead enterprise adoption of Google Gemini, Google... ...seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen...SeniorWork at office
$200k
...help shape a brighter way forward. Senior Director - US Transformation About the Role The US Director of Innovation... ..., AI integration, or innovation management within real estate, financial... ...general recruiting inquiries to our Contact Us page > I want to work for JLL....SeniorFull timeLocal areaRemote work$163.4k - $322.1k
...finance. As part of our Finance Transformation team, you’ll collaborate with... ...strategic business partners, manage risk, and unlock new levels... ...solution delivery. As a Senior Manager - SAP Treasury, you will... ...inquiries to the Global Call Center (GCC) at ****@*****.***...SeniorLocal areaVisa sponsorship$250k - $290k
...Parthenon’s unique combination of transformative strategy, transactions and... ...key responsibilitiesAs a Senior Director on EY-Parthenon's Strategy... ...as the primary point of contact for clients, translating their... ...plans and deliverables. You will manage day-to-day problem-solving,...SeniorWork experience placementSummer holidayWork at officeFlexible hours$103.75k - $174.75k
..., advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly... ...; and key internal capabilities and technologies.The Senior Manager, Transformation Assurance role is within the IAG Remediation and...SeniorWorldwide$198k - $250k
Senior Director, Organizational Transformation & Workforce DesignSmartly is looking for a Senior Director, Organizational Transformation & Workforce Design... ...capabilities should evolve.Strengthen leadership and manager capability by partnering with HR Business Partners...SeniorWork at officeWorldwide- Infosys Limited is seeking a Senior Principal to join our North America CMT Practice with a focus on the Semiconductor industry. You... ..., solution design, development and deployment for major transformation initiatives. Key responsibilities include client engagement, business...Senior
$110.7k - $218.3k
...Summary Deloitte’s Finance Transformation team helps CFOs and finance... ...Treasury Transformation Senior Consultant on the... ...initiatives across cash and liquidity management, trade management, hedge management... ...to the Global Call Center (GCC) at ****@*****.***...SeniorLocal areaWorldwideVisa sponsorship$144k - $241k
Position Summary Contact Center Operations and Transformation, PU&R, Manager, Functional TransformationOur Deloitte Sales & Service team empowers organizations... ...development From entry-level employees to senior leaders, we believe there’s always room to learn....Local area$99k - $232k
Industry/SectorNot ApplicableSpecialismCustomerManagement LevelManagerJob Description & SummaryThe OpportunityAs a Manager in Contact Center Transformation, you will lead initiatives within our Customer Experience practice, focusing on enhancing client interactions and...Full timeH1b$175.73k - $292.88k
...advanced analytics, Generative AI, transformative technologies, and creative... ..., creativity, and ongoing managed services to solve the biggest... ...31, 2026.Work you'll doAs a Senior Manager, on the Technical Transformation... ...inquiries to the Global Call Center (GCC) at USTalentCICInbox@...SeniorLocal area$126k - $210k
...around the world to fund innovation, manage risk and create jobs. It’s how we’ve... ...meaningful careers.ROLE PROFILEThe Senior Manager, People Transformation (Product-led) will lead critical people... ...’s obtained, your rights and how to contact us as a data subject.If you are...SeniorFull timePart timeInternshipWork at officeRemote workWorldwideShift work- Kyndryl is seeking a Director, Deal Maker - US Strategic Sales to lead end-to-end, high-value deals centered on AI-driven business and application-led modernization. You will partner with CxO-level stakeholders to shape opportunities and deliver measurable business outcomes...Senior
- SHI International Corporation seeks a Senior Director - Transformation Portfolio Management to lead the Transformation Office's portfolio governance and delivery across Lighthouse Programs. You will shape intake, prioritization, sequencing, and benefits realization to achieve...SeniorWork at office
$93k - $171.3k
...Summary Join Deloitte’s Finance Transformation group as Senior Consultant, Strategy, Growth, and... ...lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast... ...your inquiries to the Global Call Center (GCC) at ****@*****.***...SeniorRemote workVisa sponsorship$176k - $256k
...or equivalent practical experience.11 years of experience in management consulting, product management and strategy, or analytics in... ...architectures or AI-driven growth applications.The Growth AI Transformation team is the central marketing team driving Owned and Operated...SeniorShift work- ..., listed by Jobgether, is seeking a Sr. Manager of Business Process Design & Improvement... ...efficiency and governance. You will partner with senior leaders to drive scalable best practices... .... The role emphasizes strategic transformation, acquisitions, integrations, and...SeniorRemote job
- EY in New York is seeking a Senior Manager for Tax Technology and Transformation focused on SAP Tax Integration and Global Withholding. The role involves working with multinational clients and leading end-to-end ERP tax integration projects. You will collaborate with partners...Senior
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