Veterinary Client Service Representative - Relief

Veterinary Client Service Representative – Relief Scottsdale, AZ – Thrive North Scottsdale – Support Patients and Clients as a Relief CSR in a Collaborative Emergency & Specialty Hospital. About the Hospital Thrive Pet Healthcare – North Scottsdale is a 24‑hour Emergency, Critical Care, and Specialty hospital offering a collaborative, multi‑disciplinary approach to veterinary medicine. Our services include: Emergency & Critical Care Surgery Neurology Internal Medicine Cardiology Sports Medicine & Rehabilitation We prioritize emotional intelligence, teamwork, and work‑life balance, and we invest heavily in our people through training and career development. What You’ll Do As a Veterinary Client Service Representative, you’ll support hospital operations and client experience by: Greeting clients and pets with warmth, professionalism, and empathy Assisting new clients with registration and communicating expected wait times Answering phone calls and responding to non‑medical client inquiries Scheduling appointments, diagnostics, and follow‑ups Coordinating with referring hospitals to obtain patient records Creating appointment reminders and rescheduling missed visits Maintaining accurate client and patient records in hospital systems Keeping front desk, reception, waiting, and exam areas clean and organized Reviewing invoices and ensuring accurate payment processing and cash handling Supporting teammates and contributing to a positive, collaborative culture What We’re Looking For – Experience & Skills Customer service experience required 1+ year of veterinary experience strongly preferred Strong communication and interpersonal skills Ability to multitask in a fast‑paced hospital setting Comfort with basic accounting, payments, and cash handling Team‑oriented, dependable, and professional You’ll Thrive Here If You Are Friendly, upbeat, and people‑focused Calm and professional during stressful or emotional situations Compassionate toward pets and their families Motivated to continue growing within veterinary medicine You’ll Grow with Us – Skills Development Here, you can grow your career through comprehensive learning and skill‑set programs, including: Our vast, diverse, and free library of continuing education courses – ThriveU Live, virtual interactive workshops to develop valuable leadership skills A program designed to teach you the fundamentals of running a pet hospital Benefits – Our Care in Action 401(k) with employer match Medical, dental, vision, life, and disability insurance Mental health support through Lyra Health Paid parental leave Purr-ental leave for new pet adoptions Backup childcare and elder care support FREE CE courses Pet care discounts and perks Student loan support tools Some benefits are available to full‑time team members (30+ hours/week) and may be subject to eligibility requirements. About Thrive Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well‑being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve. #J-18808-Ljbffr