HR Service Center Representative

HR Service Center Representative

Job Overview

• Job Title: HR Service Center Representative
• Job Type: Temporary Contract (4 months)
• Work Location: On-Site | Providence, RI
• Target Start Date: September 21, 2026
• Compensation: $24.00 / hour

Position Summary Reporting to the HR Service Center Program Manager, the HR Service Center Representative serves as the frontline point of contact for employees seeking assistance with general HR-related inquiries and concerns. The representative provides high-quality customer service by addressing employee questions, resolving

salary: $23 - $24 per hour
shift: First
work hours: 8 AM - 5 PM
education: Associate

Responsibilities

Key Responsibilities

• Address inquiries regarding HR policies, benefits, procedures, and general employment matters.
• Assist employees with HR tasks, including onboarding, benefit program enrollments (health, retirement, wellness), and personal information updates.
• Resolve issues related to payroll, benefits, and workplace policies in a timely manner.
• Utilize an electronic case management tool to maintain accurate records of employee interactions and resolutions for reporting purposes.
• Educate employees on company HR policies, updates, and available self-service resources.
• Handle sensitive employee data with strict confidentiality and discretion, adhering to privacy standards.
• Apply critical thinking to identify when cases should be escalated to Tier 1 (senior team members) or Tier 2 (subject matter experts), communicating response expectations clearly to employees.
• Use the HR Information System (HRIS) to reference employee data and work history.
• Maintain high levels of employee satisfaction through prompt, courteous, and accurate support.
• Perform other related duties as assigned.

Skills

• Follow-up
• Active Listening
• Empathy
• Telephone Etiquette
• Patient Support

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.