Senior Account Manager

Join the Team: Spectrio Careers

Spectrio empowers human engagement by creating authentic experiences through content, innovation, and measurable insight that drive growth.


About Spectrio

Spectrio isn't just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations.

Headquartered in Tampa, Florida, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As an 11-time Inc. 5000 honoree and a member of the Tampa Bay Business Journal's "Fast 50" and "Tampa Bay 200," we are a proven leader in innovation. Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence.

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This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.


Primary Objective:

The Senior Account Manager (Sr AM) is a strategic leader responsible for the autonomous management and expansion of the company's highest-value client portfolios. This role serves as a key business advisor, exercising independent judgment to align client business objectives with Spectrio's long-term growth strategies. The Sr AM has the authority to design solutions, negotiate contract terms, and lead cross-functional initiatives that directly impact the company's financial health and market standing

Responsibilities include:

• Client Relationship Management:
  • Strategic Advisory: Serve as the primary strategic consultant for senior-level stakeholders, making high-level recommendations that influence client business infrastructure and Spectrio service adoption.
  • Policy & Strategy Development: Independently create and implement strategic account plans that define the roadmap for revenue growth and long-term account health.
  • Business Evaluation: Conduct independent assessments of client business models to anticipate industry shifts and proactively pivot the account strategy to maintain a competitive advantage.
  • Foster a deep understanding of client business objectives to anticipate needs and deliver solutions that drive success.
  • Conduct regular business reviews and performance assessments to ensure satisfaction and continuous improvement.
• Strategic Account Growth:
  • Identify and capitalize on opportunities for upselling, cross-selling, and expanding client portfolios with additional services or products.
  • Create and execute strategic account plans to drive revenue growth, hit financial targets, and ensure account expansion.
  • Monitor competitive landscape and industry trends to recommend strategies that keep clients ahead of the curve.
• Operations Leadership & Authority
  • Negotiation Authority : Exercise the authority to negotiate and finalize contract renewals, pricing adjustments, and service level agreements (SLAs) within established organizational parameters.
  • Cross-Functional Direction:Collaborate with internal teams (sales, marketing, product) in the execution of complex deliverables, possessing the authority to re-prioritize resources to ensure project success.
• High-Level Service Delivery:
  • Oversee the seamless execution of client deliverables by coordinating with cross-functional teams, including sales, marketing, and product development.
  • Ensure timely and successful delivery of solutions that align with client goals and exceed expectations.
  • Track and manage key project timelines, budgets, and outcomes to ensure that projects stay on course.
  • Act as a problem solver, addressing and resolving any service or delivery issues swiftly and effectively.
• Client Support & Solutions:
  • Provide proactive communication, keeping clients informed of updates, new products, and service enhancements.
  • Develop customized solutions and present new initiatives to help clients achieve their business goals.
  • Conduct regular check-ins and status meetings, addressing any concerns and ensuring ongoing client satisfaction.
  • Independent Conflict Resolution: Act as the final point of escalation for service or delivery issues, exercising independent judgment to resolve complex disputes and maintain the integrity of the client relationship.
  • Data Synthesis: Analyze complex performance metrics to formulate and present data-driven organizational strategies to internal executive leadership.
• Travel comprising 50% of the role is essential, primarily involving visits to domestic clients as needed. Additionally, travel will be necessary for attending team meetings and events. Up to 15% travel each quarter.

Requirements

• Education:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience:
  • 5+ years of proven experience in account management, with a track record of managing high-value or enterprise-level clients.
  • Experience in driving revenue growth through strategic account management, upselling, and cross-selling.
  • Demonstrated success in managing complex, multi-stakeholder relationships across different verticals or industries.
• Skills:
  • Exceptional interpersonal and communication skills, with the ability to influence and negotiate at senior levels.
  • Strong business acumen and strategic thinking, with the ability to create actionable account plans.
  • Excellent organizational and time-management abilities.
  • Ability to multitask and manage multiple client accounts simultaneously.
  • Proficiency in Salesforce and Google suite of tools
  • Strong analytical skills and attention to detail.
  • Problem-solving aptitude and a proactive approach to client management.
• Key Competencies:
  • Committed to understanding client goals and delivering top-notch solutions that drive value.
  • Able to guide clients through complex challenges while identifying new business opportunities.
  • Works effectively with internal teams to deliver superior client service and resolve any issues.
  • Driven to achieve and exceed targets, while continuously enhancing client satisfaction and loyalty.
  • Identifies challenges and implements innovative solutions to ensure client success.

Benefits Built for You

We care for our team members through a holistic benefits package designed to support your health, family, and future:

• Remote Work: We believe great work happens where you feel most inspired, backed by a culture that prioritizes connection, collaboration, and flexibility.
  • Company-provided monthly internet allowance included.
• Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment.
  • <3 Years of Service: 15 days per year.
  • 3-5 Years of Service: 17 days per year.
  • 5+ Years of Service: 20 days per year.
• Paid Sick Leave : All employees accrue up to 40 hours (5 days) of sick time per year.
• Company Paid Holidays : 10 observed holidays per year
• Medical Insurance : Three plan options (Low HSA, Mid, and High Plans); Dental Insurance : High and Low PPO plan options; and Vision Insurance .
• Basic Life Insurance : $50,000 policy, 100% employer-paid.
• Short-Term Disability : 100% employer-paid; covers 60% of weekly salary for up to 26 weeks.
• Voluntary Benefits : Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.
• Pet Benefits Plan
• Employee Assistance Program (EAP) : Confidential 24/7 support

Our Commitment to You

Ready to build the future of digital engagement? At Spectrio, we know that our innovation is only possible because of our people. We are committed to providing a supportive environment where your professional growth is prioritized and your personal well-being is protected. Join us as we continue to redefine the customer experience.

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.


Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.