Claims Quality Assurance

Claims Quality AssuranceThe Claims Quality Assurance serves as the technical claims expert for the Claims Operations by auditing compliance with established CorVel, industry and carrier claim handling standards. The primary responsibility is evaluating claim handling quality, accuracy, and timeliness in categories including but not limited to: coverage analysis, investigation, valuation, reserving, compliance and accurate disposition of claims. This role has the ability to interpret results and trends in order to deliver operational reporting and participate in the development and presentation of training.This is a remote position.Essential Functions & Responsibilities:Model ethical behavior and executes job responsibilities in accordance with CorVel's core values, ethics, and information protection policiesServe as technical QA lead to assigned offices or departmentsLead QA projects and serve as primary coordinator for senior leadership of assigned officesSupport the Claims Quality Assurance Program and the EC Operations Team in developing and implementing quality improvement strategiesLead the creation, presentation, execution, and calibration of Quality Assurance Training sessions, including integration and delivery of claims training programs in the context of Quality Assurance calibration exercises (e.g. policy, systems, workflows, statutes), taking steps toward target results and the acquisition of target skills-sets, creation, maintenance, and adjustment of quality assurance training materials as needed for use in quality assurance training sessionsReport on pending payments, reserves, Adjuster POA/Supervisor review compliance, leakage, and various reports to assess operational performance and compliance to CorVel standardsMonitor claim financials; perform routine follow ups for audits identifying reserve deficiencies or pending aspects of claim liability or compensability; Ensure carrier reporting deficiencies have also been correctedMaintain and update in real time quality, quantity, and turn-time standardsConduct testing on software, websites, and other technical products to identify and resolve defects, and other potential claims processing issuesReview claim process specifications to understand the scope, requirements, and function of each productIdentify appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standardsConduct testing to ensure products perform according to user requirements and within established guidelines; if a product does not perform within specifications, report defects to EC Operations and the BOT teams identifying and recommending solutions, improvements, and updatesSubmit operational QA reporting to EC Ops at durations outlined; operational reporting to include written corrective action plans for areas of deficiency identified during the QA review processParticipate in strategic operational calls with EC Operations and claims leadership when the QA process has identified a significant operational deficiencyWork with EC Operations to insert QA corrective action plans required by a carrier or clientKnowledge & Skills:Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholdersEffective quantitative, analytical and interpretive skillsExcellent leadership and mentorship skills, with a demonstrated ability to motivate staff and obtain results through teamwork and educationAbility to identify priorities, execute and handle multiple responsibilities in a dynamic, fast paced environmentStrong proficiency with Microsoft Office applicationsStrong interpersonal, time management, project management, and organizational skillsAbility to maintain a high level of professionalismKnowledge of the entire claims administration processes including ancillary servicesAbility to remain poised in stressful situations and communicate with diplomacy, using written and verbal communicationAbility to work independently or in a team environment while functioning as an educator rather than an auditorEducation & Experience:Bachelor's Degree with course concentration in Business Administration, or related field; or 5+ years of equivalent combination of education and experience in a complex healthcare, insurance, or third-party claim organization with significant claim management expertiseMust have significant industry experience and a thorough understanding of CorVel's proprietary systems and solutionsCertified Trainer and/or Quality Assurance experience a plusPay Range: $70,276 – $116,942CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.About CorVel:CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.