Help Desk Support
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Project Description:Provide technical assistance to all customers seeking assistance for hardware, software,application, printing, Network, and Operating System issues. . Job Knowledge, Skills & Abilities Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations. Ability to manage and work on multiple priorities or projects. Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents. Ability to effectively multitask and prioritize workload. Effective oral and written communication skills. Top Skills & Years of Experience: At least 2 years of support experience with Windows 10, and Microsoft Office 2019 At least 2 years' experience with Network and Printer troubleshooting Must be proficient is typing skills and be able to multi-task. Nice to have skills: Prior Help Desk experience in a call center environment Previous experience using Incident and Knowledge base systems Desirable to have 2 years support experience with iOS devices #J-18808-Ljbffr
Vacancy posted 6 hours ago
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