Front of House Manager

Qiao Lin Hotpot – Chicago Downtown Streeterville
Chicago, IL | Full-Time

Qiao Lin Hotpot is seeking an experienced, motivated, and hands-on Front of House Manager to join our Downtown Chicago team.

Qiao Lin Hotpot is known for authentic Chongqing-style hot pot, premium ingredients, and attentive hospitality. We are looking for a strong leader who can maintain excellent service standards, develop the front-of-house team, and support the continued growth of our Downtown location.

• $45,000–$60,000 annually , based on experience
• Performance-based bonus
• Health insurance
• Employee dining discount
• Paid time off
• Approximately 45–50 working hours per week
• Professional development and advancement opportunities within a growing restaurant group

• Lead daily front-of-house operations and ensure a smooth, welcoming guest experience
• Supervise, train, coach, and motivate servers, hosts, food runners, bussers, bartenders, and other FOH team members
• Create and manage employee schedules based on business needs and labor targets
• Monitor service quality, table flow, reservations, wait times, and dining room organization
• Handle guest concerns professionally and resolve issues promptly
• Maintain high standards for cleanliness, appearance, hospitality, and restaurant organization
• Conduct pre-shift meetings and communicate daily priorities, promotions, and service expectations
• Assist with hiring, onboarding, performance evaluations, and employee development
• Work closely with the General Manager and Kitchen Manager to improve communication between FOH and BOH
• Monitor labor costs, beverage sales, guest feedback, and other key operating goals
• Ensure compliance with company policies, food safety standards, alcohol service regulations, and applicable labor laws
• Be present and actively involved during busy nights, weekends, holidays, and special events

• Minimum of two years of restaurant management or strong front-of-house leadership experience
• Experience in a high-volume, full-service restaurant is preferred
• Strong leadership, communication, organizational, and problem-solving skills
• Ability to remain calm and professional in a fast-paced environment
• Comfortable coaching employees, providing feedback, and holding the team accountable
• Strong understanding of guest service, restaurant operations, scheduling, and labor management
• Availability to work evenings, weekends, and holidays
• Experience with OpenTable, POS systems, scheduling software, or similar restaurant technology is a plus
• Knowledge of hot pot, Asian cuisine, or additional languages is helpful but not required

Qiao Lin Hotpot brings authentic Chongqing hot pot culture to the United States. We are committed to providing premium ingredients, bold traditional flavors, excellent value, and memorable hospitality.

As our restaurant group continues to expand, we are looking for dedicated hospitality professionals who want to build a long-term career with us.