Front of House Manager

We are looking for an experienced and passionate Front of House Restaurant Manager join our growing team. This position is a mix of afternoon hours and evenings as we extended our hours to Dinner Service. Thursday - Saturday until 9PM. 

As a Restaurant Manager, your primary responsibility is to the customer, ensuring that every guest has a positive, memorable experience.

To be successful as a restaurant manager, you should have effective communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies. 

The day-to-day responsibilities such as greeting and serving restaurant guests, supporting service, and managing both back and front of house team members is essential. Below is a more detailed list of required duties.

This position reports directly to the Director of Operations and the Culinary Director of Steingolds of Chicago. 

Basic Kitchen experience is required in either a fast-casual or full-service restaurant as well as experience in face-to-face customer service.

• Hotel relations 
• Comfort level with using communication tools 
• Slack / R365 / Toast / Google 

JOB DUTIES:

Manage and oversee the entire restaurant operation

Deliver exceptional guest services

Ensuring guest satisfaction

Update Toast POS on a daily basis to reflect correct counts of menu items 

Manage restaurant’s daily operations. 

Respond efficiently to customer questions and complaints

Organize and supervise shifts

Manage and lead staff

Develop hourly and salary for FOH and BOH positions. 

Hire new employees

Training and evaluate staff performance

Manage food cost, forecast requirements, and maintain inventory

Manage restaurant supplies including small-wares and COGs

Control costs and minimize waste

Create and nurture a positive working environment

Implement innovative strategies to improve productivity, sales, and food quality.

JOB REQUIREMENTS:

2+ years of experience as a Restaurant Manager or similar role

2+ years of experience customer service management

Extensive food, wine, beer and cocktail knowledge

Computer literacy

Familiarity with restaurant management software including Toast, Slack, Restaurant 365 and Gmail 

Strong leadership, motivational and people skills

Good financial management skills

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skill

Culinary school diploma or BS degree in Business Administration