Retail Keyholder (Store 6912)

Responsibilities Provide best-in-class guest service: promptly greet guests, respond to questions and concerns courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items, apply selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business. Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top‑notch guest service. Address guest comments or questions in person or on the phone, answering calls promptly and professionally. Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards loyalty program. Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines, and that all fixtures and equipment are in proper working order. Safeguard company assets through effective inventory control and loss‑prevention practices, including scam awareness, safety best practices, and making bank deposits as required. Conduct store inventory counts, stock and restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure organized, alphabetized presentation on the selling floor. Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Count, balance, and reconcile daily business transaction totals accurately in the POS system, complete closeout paperwork and bank deposit slips correctly, and keep the store supplied with sufficient cash and change for sales transactions. Check shipments for discrepancies or shortages, record them in the POS system, and report as needed. Process defectives, recalls, and stock pulls accurately and promptly, ensuring proper labeling and packing lists. Visually inspect associates’ and leaders’ packages at store closing or at the end of a shift. Supervise and delegate tasks to Sales Associates in the absence of management. Consistently adhere to GameStop policies and procedures, including all procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. Follow all opening and closing procedures. Observe associate performance and provide timely and appropriate feedback to store management. Qualifications Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required. At least 1 year of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day. Required Job Skills and Abilities Exceptional guest service skills. Provide genuine and friendly assistance to every guest during each visit. Demonstrate clear verbal and written communication and listening skills; bilingual English/Spanish speaking and writing skills preferred. Work in a fast‑paced, rapidly changing environment. Meet associate performance expectations, including attendance, professional dress, and grooming requirements. Operate the POS computer system and properly complete the required paperwork. Possess basic math skills and alphabetizing skills. Self‑motivation and ability to work as a team to complete tasks timely. Problem‑solving skills and judgment abilities. Follow instructions furnished in written, oral, or diagram form. Deliver bank deposits following loss‑prevention safety guidelines. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days per week availability. Remain effective under pressure and handle stress in a manner acceptable to others and the organization. Lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet. Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day. Benefits Full‑time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives. Equal Employment Opportunity GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions or needs. #J-18808-Ljbffr GameStop Corp.