FCM - Corporate Travel Consultant - Boston, MA

Corporate Travel Consultant FCM specializes in managing national and global travel programs for medium and large businesses, operating in over 97 countries with headquarters in London, Brisbane, Singapore, and NewYork. Backed by the FlightCentreTravelGroup, FCM provides bespoke travel solutions. About the Opportunity This role involves arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation bookings. Prior to taking on responsibilities, you will complete a three‑week paid training program to enhance your knowledge of contract airfares, Sabre skills, and customer service. As a Corporate Travel Agent, you will handle ticketing, changes, and queue management, while offering exceptional customer service and building strong relationships with corporate accounts. Key Responsibilities Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel. Build rapport and develop relationships with business travelers to ensure their needs are met by a trusted travel team. Ensure accurate and timely completion of reservations while meeting travelers’ needs. Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy. Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements. Deliver consultative support and exceptional customer service throughout the booking process. Keep clients informed about all necessary travel documents and health requirements for their destinations. Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares. Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans. Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Experience & Qualifications 2+ years of recent, prior experience in corporate travel management. In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance. Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. Proficiency in ticketing procedures and scripting, and the ability to handle complex itinerary changes and exchanges for both international and domestic travel. Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. A polished and professional demeanor when interacting with clients and colleagues. Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. The capacity to make quick and effective decisions to resolve travel‑related issues promptly. Excellent communication skills to keep clients informed and reassured throughout the travel process. A deep commitment to delivering exceptional customer service with a focus on client satisfaction. Comfortable and proficient in using travel booking systems and various communication tools. Strong technical aptitude with the ability to troubleshoot and adapt to new technologies. Self‑motivated with the ability to work independently and manage tasks successfully. Work Perks Have fun: At the heart of everything we do at FlightCentre is a desire to have fun. Reward & Recognition: Celebrate successes at regular Buzz Nights and the annual Global Gathering. Use your smarts: Our people use quick thinking, expertise, and tenacity to solve challenges. Love for travel: Founded by people who want to travel, we share that passion in service and culture. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment through initiatives such as Diversity Day, employee resource groups, DEI education, and equitable recruitment practices. A career, not a job: Genuine opportunities for growth and evolution. We back our people all the way: Strong commitment to professional and personal development. Giving Back: Corporate Social Responsibility programs, volunteering, and one paid Volunteer Day per year. Benefits Paid Time Off: up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks and discounts. Health & Wellness Programs and employee financial wellness services. National/International Award Nights and conferences. Health benefits including medical, dental, vision, gender‑affirming care, and fertility care. Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability. Flexible Spending Accounts. Employee Assistance Program. 401(k) program with partial match. Tuition Reimbursement Program. Employee Share Plan: purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions. Global career opportunities in a network of brands and businesses. Compensation Hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On‑target earnings average range between $60,000 and $67,000. The annual salary range listed represents the total compensation package, excluding benefits. Work Location & Hours Location: Boston, MA Business hours: 8:00 AM to 8:00 PM EST, Monday–Friday. A typical schedule includes a 40‑hour work week with five 8‑hour shifts. Equal Opportunity Employer FlightCentreTravelGroupUSA is an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout the recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io. #J-18808-Ljbffr