Crisis Services Supervisor - Call Center
$70.9k - $81.6kDuPage County Health Department
Description Leadership Opportunity in Crisis Services! With the opening of the Crisis Recovery Center in September 2025, the DuPage County Health Department achieved a milestone in building the ideal behavioral health crisis system for our community. We are excited to offer this leadership opportunity in Crisis Services as a key role in supporting the expansion and enhancement of the continuum of Crisis Services available to county residents who may be experiencing a mental health or substance use crisis. About Crisis Services & The Crisis Recovery Center The Crisis Recovery Center (CRC) provides 24/7 behavioral health crisis services to county residents experiencing a mental health or substance use crisis; and is the access point for Crisis Residential. With the CRC, DuPage County now has a best-in-class behavioral health system which ensures all DuPage County residents have "someone to contact, someone to respond, and a safe place for help" when experiencing a mental health or substance use crisis. For more information on Crisis services please visit: Crisis Services and for more information on the Crisis Recover Center, please visit: Crisis Recovery Center . Job Details An individual in this Crisis Supervisor position will have primary responsibility for overseeing the Crisis Services Call Center operations. Responsibilities will also include supervising the work of professional level staff providing behavioral health crisis interventions and providing training and coaching to crisis services staff. -Full-time position scheduled to work Monday - Friday, 8:00 am - 4:00 pm, with the ability to have flexibility in hours to meet the needs of staff -The role includes on-call responsibilities that rotate weekly among the team of Crisis Supervisors -The hiring range for this position is $70,895 to $81,595, depending on experience Benefits Galore! Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days)- 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment2 Responsibilities As a Crisis Services Supervisor for the DCHD Crisis Services Call Center, you will: -Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis Services, who provide crisis assessment, crisis intervention, and crisis follow-up services (integrated assessment and treatment planning, case management, therapy, linkage to care)-Act as project director for grants related to the Crisis Call Center -Conduct crisis line monitoring and evaluation -Provide training and coaching to staff working at crisis services -Provide support and consultation to staff regarding unique or complex client situations -Collaborate with other professionals to support integrated care for clients served through crisis programs -Serve as consultant to service providers in the community and ensure community knowledge and access to crisis services -Monitor and analyze program outcomes and implement quality control processes -Participate in emergency response activities as assigned -Review charts and documentation for accuracy and compliance -Work with a team of supervisors and assists in any necessary coverage to other Crisis services activities Requirements -Completion of a master's degree in psychology, Social Work or a related field -5+ years of behavioral health experience, including at least 3 years of supervisory experience -An equivalent combination of training and experience This position requires current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist or a Licensed Clinical Psychologist Supplemental Information Equal Opportunity Employer
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary
$70,895.00 - $81,595.00 Annually Job Type
Full Time (40.0 hours per week) Service Unit
Behavioral Health Services Department
Emergency Services
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary
$70,895.00 - $81,595.00 Annually Job Type
Full Time (40.0 hours per week) Service Unit
Behavioral Health Services Department
Emergency Services
Vacancy posted 3 hours ago
Similar jobs that could be interesting for youBased on the Crisis Services Supervisor - Call Center in Roselle, IL vacancy
$70.9k - $81.6k
...Description Leadership Opportunity in Crisis Services! With the opening of the Crisis Recovery Center in September 2025, the DuPage... ...An individual in this Crisis Supervisor position will have primary... ...overseeing the Crisis Services Call Center operations....SuggestedFull timeZero hours contractLocal areaMonday to FridayDuPage County Health Department
Bloomingdale, IL3 hours ago- ...ensure strong performance and accountability Oversee daily call center operations including staffing, scheduling, workflow management... ...escalations Establish and monitor KPIs related to customer service performance, order accuracy, response times, and operational efficiency...Suggested
Waterstone Human Capital USA
Schaumburg, IL1 day ago $20 - $22 per hour
...is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster... ..., Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing...SuggestedFull timeTemporary workWork at officeShift workThe LaSalle Group
Wood Dale, IL3 days ago$22 per hour
...is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster... ..., Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing...SuggestedContract workTemporary workShift workThe LaSalle Group
Itasca, IL3 days ago$85k - $90k
...Experience to step into a critical leadership role overseeing call center operations, order entry, and customer-facing support functions... ...center activities, including staffing, scheduling, call flow, service levels, and escalation management. Establish and track KPIs...SuggestedSterling Engineering
Schaumburg, IL2 days ago- Paylocity is hiring a Lead Client Services Ops in Schaumburg, IL. This full-time, in-office role focuses on providing operational support... ...should have a Bachelor’s degree and 2 years of payroll or call center experience. Proficiency in Microsoft Office is a must. Pay range...Full timeWork at office
$53.6k - $85.1k
...based HR software provider in Schaumburg, IL is seeking a Team Lead for their Client Services Team. This role requires a Bachelor’s Degree and at least 2 years of payroll or call-center experience. Responsibilities include providing operational guidance, monitoring team...Work at office- Paylocity in Schaumburg, IL is seeking a Lead Client Services Ops to provide operational guidance across the Client Services Team. This... ...'s Degree or equivalent experience, 2 years in payroll or call centers, and proficiency in Microsoft Office. Benefits include medical...Full timeWork at office
$140k - $160k
...General Manager, Service Operations - Elk Grove Village Headquarters - Elk Grove Village... ...support, and centralized parts/call center functions supporting 18 U.S. locations... ...Lead, coach, and develop Regional Service Supervisors and centralized support teams to drive...Temporary workFlexible hoursYamazen
Elk Grove Village, IL3 days ago$60k - $80k
...Field Service Install Coordinator Mazak Corporation is looking for a Field Service Install Coordinator to join the Service team.... ...adhere to our service management principles. Utilizes excellent call center / customer relationship skillset. Proactively determines...Relocation$25 - $29 per hour
...Manager II delivers outstanding customer service by effectively utilizing available resources... ...availability, outbound adherence, first call & case resolution, minimal escalations,... ...of experience in technical support, call center operations, or other high-volume customer...Work at officeLocal areaRemote workWorldwidePaylocity
Schaumburg, IL3 days ago$25 - $29 per hour
...in line with client requirements and internal service metrics, including availability, outbound adherence, first‑call and case resolution, minimal escalations, and high... ...year of experience in technical support, call center operations, or other high‑volume customer‑...Hourly payFull timeWork at officeRemote work$50k - $100k
...Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the... ..., support, direct and develop department heads. Profit Centers Illustrate an ability to drive profit center revenue such...Crunch Fitness
Schaumburg, IL3 days ago$89.93k - $121.4k
...Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which... ...and interactions. You will provide exceptional customer service through order fulfillment and problem resolution. You will oversee...Shift workWESCO International
Bloomingdale, IL3 days ago- ...140 years of innovation and service excellence, Burroughs keeps technology... ...Elmhurst, IL based Service Center of Excellence, with full... ...accountability for daily call center, project scheduling, and... ...modifications. Leader of 2-4 Supervisors from the Service Center of...Work experience placementWork at officeRemote workShift work
Loomis
Elmhurst, IL9 hours ago - ...With over 140 years of innovation and service excellence, Burroughs keeps... ...meaningful career. Job Summary: The Supervisor within the Service Center of Excellence will lead our... ...responsible for the day-to-day management of call center agents, ensuring that service...Work at officeShift work
Burroughs
Elmhurst, IL9 hours ago $23.52 - $30.76 per hour
...Service Coordinator - Hoffman Estates, IL Convergint is looking... ...Handles incoming customer calls including service dispatching... ...company safety policy and advises Supervisors of any missing/late... ...required): ~1-3 years call center, dispatch, or administrative...Hourly payFull timeContract workFor subcontractorRemote workWork from homeConvergint
Hoffman Estates, IL23 hours ago$69k - $90k
...National Bank is seeking a dedicated Customer Service Manager to manage a team of customer... ...oversee operations of our Oakbrook, IL contact center and will have a close, collaborative... ...The incumbent will focus exclusively on call center operations management and is designed...Remote workAll shiftsOld Second Bancorp Inc
Villa Park, IL3 days ago$135k - $150k
...machinery, including machine tools and injection molding machines. We service manufacturers in the automotive, aerospace, construction... ...and/or internship program. Development of a National Call Center (triage) capability. Continuously maintain communication with...Temporary workApprenticeshipWork experience placementInternshipImmediate startFlexible hours$50k - $100k
A leading fitness organization in Schaumburg is seeking a Crunch Manager to ensure high service quality and achieve financial objectives. The ideal candidate will have 4 years of management experience and a college degree, along with strong organizational and leadership...Full time$19 per hour
...Job Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising...Local areaHome Depot
Glendale Heights, IL2 days ago$26.6 - $30.59 per hour
...opportunities and acting on them Establish & analyze sales and budget goals, creating plans to optimize results Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to...Hourly payLocal areaWeekday workH&M
Schaumburg, IL1 day ago- ...reporting results back to their team and other managers. The Guest Service Department Manager’s responsibilities may include making sure... ...you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any...Temporary workLocal areaFlexible hoursShift work
McDonald's
Schaumburg, IL23 hours ago - AIT Worldwide Logistics, INC. is seeking a Supervisor for Global Data Center Services in Itasca, Illinois. The ideal candidate will oversee daily operations of white-glove delivery and installation services for data center components, ensuring compliance with industry...Worldwide
$78k - $117.5k
...timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers, vendors, and service providers to deliver exceptional service and enhance operational efficiency. Duties and Responsibilities Manage and...Full timeWork experience placementWork at officeLocal areaShift workDSV Air & Sea
Itasca, IL23 hours ago$61.8k - $80.17k
Customer Service Supervisor Location: US-IL-Itasca | US-NJ-Burlington Company: Canon U.S.A., Inc. Requisition ID: 34270 Category: Customer Service/Support Position Type: Full-Time Workstyle: Full-Time On Site About the Role Supervises the daily work effort of a group...Full timeTemporary workCasual workWork at officeLocal area$17.25 per hour
...customers current with payments and make reminder and collection calls when required Physical Requirements Ability to lift/move... ...Experience : Successful candidates come from customer‑service‑centered sales environments such as retail, restaurant, fast food, or...Hourly payFull timeWeekend work- The Village of Schaumburg is looking for a Division Supervisor - Water Supply responsible for overseeing operations in water production and distribution systems. You will supervise staff, ensure compliance with regulations, and manage the division's budget. The position...
- ...guests and members to the gym, selling memberships and training services, and leading staff to work as a cohesive unit. This role... ...training sales – a large component of the club manager role is centered around membership and training sales. Managers must qualify, inform...Flexible hoursWeekend workDay shiftAfternoon shift
Basecamp Fitness
Roselle, IL3 days ago - ...Customer Service Supervisor Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front... ...Experience Oversee check-in and check-out processes Answer calls, emails, and voicemails promptly Manage waitlists during...Full timeSeasonal workShift workWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Crisis Services Supervisor - Call Center. Be the first to apply!
Related searches
- director managed services Roselle, IL
- service manager Roselle, IL
- culinary services director Roselle, IL
- hvac service manager Roselle, IL
- human services supervisor Roselle, IL
- service team manager Roselle, IL
- tech services manager Roselle, IL
- manager of environmental services Roselle, IL
- service delivery director Roselle, IL
- toyota service manager Roselle, IL