Assistant Vice President Infusion Services

Job Description - Assistant Vice President Infusion Services (981942)

Job Description

Description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Assistant Vice President of Infusion Services is the senior executive responsible for the strategy, integration, clinical operations, and performance of infusion services across UT Southwestern Medical Center. The portfolio includes oncology and hematology infusion, non-oncology/benign infusion, hospital outpatient and ambulatory infusion, regional sites, home infusion where applicable, including the delivery of advanced therapeutics such as cellular and gene therapies. The AVP establishes an enterprise operating model that delivers safe, evidence-based, patient-centered care; improves access and capacity; supports clinical research and innovation; advances responsible growth; and achieves strong quality, workforce, and financial results. Working with physicians, nursing, pharmacy, cancer center, hospital, ambulatory, academic department, and corporate leaders, the AVP aligns care standards and resources across locations while preserving appropriate local accountability. This leader translates institutional strategy into measurable execution and serves as the executive escalation point for complex operational, access, safety, and service issues within the infusion portfolio.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Education
  Master's Degree in Nursing, Healthcare Administration, Business Administration, Public Health, Pharmacy, or a closely related field.
  
• Experience
  10+ years of progressively responsible experience in complex healthcare operations, including substantial responsibility for infusion services, oncology/hematology, ambulatory services, pharmacy, or a closely related clinical service line.
  5 years in a leadership role with responsibility for multiple sites, departments, or a comparably complex service portfolio; experience leading leaders and managing through matrix relationships.
  Demonstrated success in strategic planning, access and capacity management, quality and safety, workforce development, financial performance, growth, and large-scale change.
  
• Licenses and Certifications
  Current unrestricted certification/licensure as Registered Nurse (RN), Registered Pharmacist (RPH), or other field related to incumbent's professional discipline. Licensure/registration through State of Texas within 1 year of hire.
  

Preferred

• Education
  Doctoral degree in Nursing Practice, Healthcare Administration, Pharmacy, Public Health, Business, or a related field.
  
• Experience
  Experience in an academic medical center, NCI-designated comprehensive cancer center, NCCN member institution, or similarly complex integrated health system strongly preferred.
  Experience with cellular and gene therapy, transplant/cellular therapy, home infusion, non-oncology infusion, clinical trials, new-site activation, or major technology implementation preferred.
  
• Licenses and Certifications
  Oncology Certified Nurse (OCN), Nurse Executive Advanced-Board Certified (NEA-BC), Board Certified Oncology Pharmacist (BCOP), Certified Professional in Healthcare Quality (CPHQ), Lean/Six Sigma, Project Management Professional (PMP), or comparable specialty/leadership certification preferred.
  Basic Life Support (BLS) or other clinical credentials MAY be required based on professional discipline and assigned patient-care responsibilities.
  

JOB DUTIES

• Enterprise Strategy, Governance, and Growth
  • Develops and executes a multi-year enterprise infusion strategy aligned with institutional, cancer center, hospital, ambulatory, and academic priorities.
  • Creates a unified governance model for oncology, hematology, non-oncology, regional, home-based, and advanced therapy infusion services, including clear decision rights, escalation pathways, and performance accountability.
  • Assesses market demand, referral patterns, treatment pipelines, site-of-care trends, payer requirements, and community needs to inform growth, geographic expansion, hours of operation, and new care models.
  • Leads business planning and operational readiness for new locations, service expansions, partnerships, technologies, and treatment modalities; ensures sustainable clinical, staffing, pharmacy, facilities, digital, and financial infrastructure.
  • Represents infusion services on executive committees and serves as a trusted advisor on enterprise strategy, capital priorities, access, quality, and risk.
• Clinical Operations, Access, and Capacity
  • Provides executive oversight for daily operations and service performance across all assigned infusion locations and modalities, with consistent standards adapted to patient acuity and site capabilities.
  • Establishes enterprise standards for treatment readiness, chair utilization, medication preparation, throughput, handoffs, discharge, and after-hours escalation.
  • Uses demand, capacity, and workforce analytics to improve time to treatment, appointment availability, chair and room utilization, start-time reliability, cycle time, cancellation rates, and patient flow.
  • Creates tiered site-of-care and acuity frameworks that place patients in the safest, most convenient, and most financially responsible setting while maintaining continuity with the treating team.
  • Partners with pharmacy, laboratory, providers, nursing, and access teams to reduce avoidable delays and ensure treatment plans, laboratory results, medication supply, authorization, education, and staffing are ready before the visit.
  • Maintains operational continuity and emergency preparedness for drug shortages, utility or technology disruption, severe weather, infectious disease events, staffing shortages, and other threats to care delivery.
• Quality, Safety, Regulatory, and Accreditation
  • Sets the enterprise quality and safety agenda for infusion services and maintains a high-reliability, just-culture environment with transparent event review, learning, and corrective action.
  • Oversees compliance with applicable federal and state requirements, Conditions of Participation, The Joint Commission standards, OSHA requirements, HIPAA, medication-management standards, hazardous-drug requirements, and USP 797 and 800; supports FACT, FDA, and other advanced-therapy requirements where applicable.
  • Standardizes policies, competencies, emergency response, and clinical escalation for chemotherapy, immunotherapy, biologics, blood products, investigational agents, and high-risk or advanced therapeutics.
  • Monitors and improves medication safety, treatment-plan integrity, infection prevention, central-line safety, infusion reactions, extravasation, falls, transfers to higher levels of care, and other defined clinical outcomes.
  • Ensures continuous survey readiness, effective tracer and audit programs, timely corrective action, and closure of regulatory or accreditation findings across all sites.
  • Partners with clinical leaders to define site capabilities, acuity thresholds, emergency resources, and response protocols for cytokine release syndrome, neurotoxicity, anaphylaxis, and other high-acuity toxicities.
• Advanced Therapies, Research, and Innovation
  • Partners with Simmons Comprehensive Cancer Center, transplant/cellular therapy, pharmacy, laboratory, apheresis, inpatient, emergency, and medical leadership to advance cellular and gene therapy programs, including invivo and exvivo emerging therapies.
  • Establishes end-to-end operational readiness for patient selection, authorization, product chain of identity/custody, scheduling, administration, monitoring, toxicity management, follow-up, and required reporting.
  • Ensures infusion operations effectively support clinical trials and investigational products in collaboration with research, investigational pharmacy, nursing, and principal investigators while protecting protocol fidelity and participant safety.
  • Evaluates new clinical technologies, digital tools, remote monitoring, predictive analytics, alternative care models, and automation based on safety, evidence, patient benefit, interoperability, workflow impact, and return on investment.
• Pharmacy, Medication, and Supply Chain Integration
  • Co-leads with pharmacy executives an integrated operating model for sterile compounding, hazardous-drug handling, medication preparation, verification, delivery, storage, waste reduction, and shortage mitigation.
  • Aligns formulary, biosimilar, therapeutic interchange, and medication-use initiatives with clinical evidence, provider governance, patient needs, payer policy, and financial stewardship.
  • Partners with supply chain and facilities to ensure reliable medications, equipment, supplies, preventive maintenance, space, and environmental controls across the network.
  • Establishes shared nursing-pharmacy-provider metrics for medication turnaround time, waste, delays, safety events, and patient readiness.
• Financial Stewardship and Revenue Integrity
  • Owns the operating and capital planning process for assigned services, including budget development, forecasting, productivity, variance management, and long-range resource requirements.
  • Improves contribution margin and total value through disciplined growth, labor and supply management, drug-cost stewardship, waste reduction, denials prevention, charge capture, and site-of-care optimization without compromising quality or access.
  • Partners with finance, managed care, pharmacy, patient access, and revenue cycle to strengthen benefit verification, prior authorization, medical necessity documentation, coding, billing, reimbursement, denial management, and financial assistance workflows.
  • In partnership with Finance and Business Operations Leadership, develops business cases and post-implementation reviews for new therapies, capital investments, technology, locations, and care models using clearly defined clinical, access, workforce, and financial outcomes.
• Patient, Caregiver, Provider, and Employee Experience
  • Designs services around the needs of patients and caregivers, including communication, education, symptom support, navigation, comfort, convenience, and coordination across care settings.
  • Uses patient, caregiver, provider, and employee feedback to identify improvement priorities and close service-recovery issues promptly and consistently.
  • Advances equitable access and outcomes by identifying and addressing barriers related to geography, language, disability, health literacy, transportation, scheduling, digital access, financial burden, and other factors.

Knowledge, Skills and Abilities

• Executive leadership and strategic planning capabilities across complex healthcare systems.
• Expertise in infusion and chemotherapy administration, and the ability to stay current with new treatment modalities.
• Ability to lead quality projects and initiatives using evidence-based data.
• Working knowledge of the research/clinical trials process.
• Ability to monitor and maintain budget, including forecasting, negotiation, justification, and interpreting reports.
• Ability to ensure adherence to all policies and procedures of university.
• Ability to work with confidential information on a daily basis.
• Excellent organizational, and analytical skills.
• Ability to lead a team of health care providers and administrative personnel.
• Ability to read, write, develop plans, procedures, and coordinate persons and other resources to accomplish goals.
• Advanced interpersonal and communication skills, with the ability to influence senior leadership.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Talking
• Walking

Working Conditions

• Clinical Setting
• Hospital Setting
• Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

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