CPap Compliance Coach

Job Description

Job Description

CPAP Compliance Coach

Kennebec Pharmacy and Home Care is your local home infusion pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional home medical equipment company and have been serving residents throughout the state of Maine for the past 30 years. 

You can look to us for: CPAP/BIPAP, respiratory therapy, durable medical equipment and supplies, and home infusion therapy.

Better living made possible starts with people like you!

Kennebec Pharmacy and Home Care seeks a part-time CPAP Compliance Coach to provide personalized education and support to patients using CPAP therapy for sleep apnea. This role focuses on improving patient adherence, troubleshooting equipment issues, and ensuring compliance with insurance and regulatory requirements. The CPAP Compliance Coach serves as a liaison between patients, healthcare providers, and durable medical equipment (DME) suppliers to promote long-term therapy success.

This is an in-person position. 

Summary of Essential Functions

• Guide patients through CPAP setup, mask fitting, and device operation
• Educate patients on proper CPAP use and the importance of compliance
• Monitor patient usage data through CPAP software and telemonitoring systems
• Identify non-compliance trends and proactively provide coaching
• Troubleshoot mask leaks, pressure discomfort, and equipment concerns
• Coordinate equipment replacements or adjustments with DME providers
• Maintain accurate documentation of patient interactions and compliance status
• Prepare compliance reports for insurance and physician review
• Collaborate with sleep specialists, respiratory therapists, and DME partners
• Maintain a professional appearance, attitude, and patient confidentiality

Qualifications

• High school diploma required; Associate or Bachelor’s degree in healthcare or related field preferred
• Strong communication and motivational coaching skills
• Familiarity with CPAP equipment, compliance software, and insurance requirements
• Ability to troubleshoot basic technical issues with CPAP devices

If you’re ready to make a meaningful impact and join a team that is dedicated to making better living possible, we’d love to hear from you!!

• Kennebec Pharmacy & Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.