Onboarding and Development Mentor

Job Description

Job Description

Description:

Job Title: Onboarding and Development Mentor

Reports to: Training Manager

FLSA Classification: Hourly/Non-Exempt

Supervision Exercised: None

Job Description

Essential Functions:

Onboarding & Mentorship

• Facilitate and support onboarding sessions in collaboration with the Training Manager and HR.
• Provide individualized and group mentoring to new and current direct care staff.
• Guide staff through practical application of skills learned in classroom or virtual settings.
• Role-model expected practices, agency policies, documentation standards, and high-quality service delivery.
• Track new hire progress; notify supervisors of training deadlines or concerns.
• Assist with presenting core onboarding content and agency values.

Staff Development & Coaching

• Observe and support staff during real-time work activities to reinforce training and quality standards.
• Offer feedback, encouragement, and redirection in a respectful, supportive manner.
• Document mentoring sessions and provide updates to the Training Manager regarding staff strengths, challenges, and growth areas.
• Promote a culture of continuous learning and improvement.
• Attend and apply relevant conferences, workshops, or seminars to enhance development practices.

Training & Coordination Support

• Assist with scheduling and preparing in-person and virtual training sessions.
• Set up materials, technology, registration, and follow-up communications.
• Coordinate logistics for external trainers, certifications, and continuing education.
• Support facilitation of refresher courses and agency-wide trainings as needed.
• Maintain current and accessible training materials.

Compliance & Documentation

• Ensure accurate documentation of training and mentoring participation for internal records and external audits.
• Monitor completion of mandatory training requirements; follow up with staff and supervisors regarding compliance.
• Maintain up-to-date training records in the Learning Management System (LMS) or internal tracking systems.
• Contribute to the preparation of reports or audits related to staff training.

Internal Communication & Support

• Respond to staff questions about training schedules, content, and access.
• Provide professional, timely communication with supervisors and team members.
• Maintain confidentiality and uphold agency standards in all interactions.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time.

Additional Expectations:

• Collaborate with supervisors, HR, and the Training Manager to support workforce needs.
• Actively participate in team meetings and agency committees as assigned.
• Maintain a clean, organized, and safe training environment.
• Travel regularly between agency locations to support mentoring and training activities.
• Occasionally work evening or weekend hours based on training needs or staff availability.

Physical Requirements/Work Environment:

• Operates in both professional office environments and program/residential settings.
• Regularly required to stand, walk, sit, and use hands to operate office equipment and technology.
• May be required to assist with physical demonstrations or modeling support techniques (up to 75 lbs).
• Must be able to travel independently between sites.

Location: 25 Winter Street, Gardiner, Gardiner, ME, 04345, United States

Base Pay: $21.00 - $24.00 / Hour

Job Category: Onboarding, Development, Mentor

Employee Type: FT Non-Exempt

Qualifications:

• High school diploma or equivalent required; Associate’s degree in education, human services, or related field preferred.
• Minimum of one year of experience in a training, administrative, or support role.
• Experience in human services or working with individuals with developmental disabilities preferred.
• Strong organizational skills and attention to detail.
• Effective interpersonal, communication, and coaching skills
• Ability to model professional conduct and provide respectful, clear feedback to diverse teams.
• Familiarity with adult learning principles and mentoring best practices.
• Comfortable with technology and data entry; familiarity with Microsoft Office and LMS platforms preferred.
• Ability to pass required background checks, including Adult/Child Protective Services, criminal history, OIG Exclusion list, National Sex Offender Registry, Bureau of Motor Vehicles record, and Maine CNA Registry.