BENEFITS & RETIREMENT DIRECTOR

Job Description - BENEFITS & RETIREMENT DIRECTOR (26000200) Job Number: 26000200 Primary Location: NEXCOMHQ Pay Range: $101,693 to $140,000 (based on experience) Job Summary Leads NEXCOM Group Benefit Plans, both self‑funded and fully insured, including post‑retirement medical and other plan offerings for mandatory and voluntary options. Directs the NEXCOM and Coast Guard NAF Defined Benefit Retirement Plans as well as FER and CSRS defined benefit plans and the 401(k) Defined Contribution Retirement Plan. Ensures accurate plan accounting, acts as principal liaison for audits, and manages staff in benefits and retirement departments. Duties & Responsibilities Manages a team of associates in administering NEXCOM Retirement Plans; plans work, assigns tasks, evaluates performance, approves leave, recommends disciplinary action, and selects applicants for unit vacancies. Processes qualified domestic relations orders (QDRO) and reviews retirement and 401(k) plan transactions, including annuity calculations, past‑service credit, cash outs, COLA adjustments, reinstatements, and hardship withdrawals. Balances retiree monthly annuity payments in coordination with Mellon Bank. Maintains liaison with third‑party administrators for benefit payment, recordkeeping, plan communications, and customer service. Investigates and resolves eligibility, enrollment, reinstatement, portability, termination, and entitlement issues under the NEXCOM 401(k) and Retirement Plan documents. Reconciles year‑end pension contribution reports and submits data to actuaries; provides retirement plan data for total compensation statements. Researches and processes FERS and CSRS retirement estimate requests and paperwork for OPM. Works with the Retirement Trust and attorney on proposals and amendments to current plans. Automates pension calculations and related processes. Participates in internal and external audit activities, reviewing controls and revising business processes to ensure accuracy. Maintains relationships with Human Resources, Accounting, Payroll, auditors, TPAs, actuaries, attorneys, etc. Supports management in strategic planning, budgeting, and execution of short‑ and long‑term plans based on command goals. Analyzes program results, reports benefits loss, claims control, budgets, and special projects to the Vice President Total Rewards. Reviews benefits market, determines employee needs, and develops competitive programs. Establishes networking relationships and participates in community and professional activities. Prepares and monitors departmental budget. Directs planning, implementation, and communication of benefits programs and their modifications. Provides customer service, information records, claims support, and related functions. Qualifications Minimum of 9 years of progressive experience, including: 3 years of responsible experience in Benefits Administration or HR Generalist role with systems, methods, and administrative machinery. 6 years of senior‑level experience directing and ensuring compliance of benefits and retirement programs, with direct responsibility for enterprise‑wide group health and welfare plans and defined benefit and contribution retirement plans. Experience with claims investigation, adjudication, or authorization for retirement or pension claims. Supervisory experience with exempt or non‑exempt staff. Academic substitution: 1 year of study above high school may substitute 9 months of experience; up to a 4‑year bachelor’s degree may substitute for general experience. #J-18808-Ljbffr Navy Exchange Service Command