Host/Hostess

Description

Join the Jalapeno Tree family and become a part of the Pepper Posse! At the Jalapeno Tree, we are passionate about delivering Crazy Good Mexican Food in a family-friendly atmosphere. We are seeking energetic, motivated individuals who are dedicated to exceptional guest experiences, high-quality ingredients, and exemplary service. As a host/hostess, you are the first point of contact for guests. The Host/Hostess is responsible for greeting and seating guests, managing waitlists, and accurately quoting wait times.

Key Responsibilities:

• Warmly welcome guests as they arrive, creating a positive first impression. Escort guests to their tables and provide menus.
• Answer incoming phone calls; take and fill to-go and curbside orders; clean, organize and stock menus; and perform other assigned side work.
• Track table status and manage the seating chart, to ensure efficient and balanced table assignments. Coordinate with servers and bussers to optimize table turnover and minimize wait times.
• Take names and phone numbers for the waiting list and quote accurate wait times to guests when tables are not immediately available.
• Clearly communicate wait times and manage guest expectations. Provide updates as needed and ensure guests are informed of any changes.
• Address guest inquiries and concerns promptly and professionally. Provide information about the menu and specials as needed.
• Maintain a clean and organized host/hostess station. Ensure that the waiting area and entrance are tidy and welcoming.
• Collaborate with servers and kitchen staff to ensure smooth operations. Relay any special requests or issues to the appropriate team members.
• Handle guest complaints or issues with empathy and efficiency, escalating to management if necessary.

Benefits

• Competitive hourly wage and tip pool
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Opportunities for advancement

Requirements

Requirements

• Qualifications:
• • Must be at least 16 years of age.

• Basic mathematic skills and ability to handle cash and operate a POS system accurately.

• • Ability to work in a fast-paced environment and handle multiple tasks.
  • Strong knowledge of cooking techniques, food safety, and kitchen equipment.
  • Ability to work efficiently under pressure and handle multiple tasks simultaneously.
  • Strong attention to detail and commitment to cleanliness.
  • Excellent organizational and time management abilities.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
• Certifications:
• • Texas Food Handlers Certification.
  • TABC certification for serving alcohol if 18 years of age.
• Physical Requirements:
• • Ability to stand for prolonged periods, move at a rapid pace, bend, twist, and lift products weighing up to 35 pounds.

Preferred Qualifications

• Previous experience as a host/hostess or in a customer service role is preferred but not required
• Working knowledge of point-of-sale systems preferred
• High school diploma or GED preferred.