Customer Retention Specialist - State Farm Agent Team Member

Hybrid Billing Specialist – State Farm Agent Team Member

This position is ideal for someone who communicates clearly, stays organized, and can approach sensitive billing conversations with professionalism and empathy. You will not spend your day quietly working behind a stack of paperwork. You will connect with customers, answer questions, solve problems, and help people get their accounts back on track.

What You'll Do

• Make outbound calls regarding past-due payments and account balances
• Answer incoming customer billing calls
• Explain billing statements, payment schedules, balances, and account activity
• Process payments and document customer interactions accurately
• Follow up on unresolved billing concerns and outstanding balances
• Assist customers with account updates and general service questions
• Work with the agency team to resolve billing or policy-related concerns
• Maintain accurate records in agency systems
• Complete additional customer service and administrative responsibilities as needed

What We're Looking For

• Comfortable making outbound payment and follow-up calls
• Friendly but firm when discussing sensitive financial matters
• Clear written and verbal communication skills
• Strong listening, problem-solving, and customer service abilities
• Organized, dependable, and attentive to detail
• Able to manage multiple priorities with limited supervision
• Comfortable learning new technology and account-management systems
• Previous billing, collections, customer service, banking, or insurance experience is preferred
• State Farm or insurance experience is a plus but not required

Remote-Work Requirements

• A reliable high-speed internet connection
• A quiet, professional workspace free from distractions
• Ability to remain responsive and available during scheduled working hours
• Strong time-management skills and the discipline to work independently
• Ability to protect confidential customer and financial information

What You Can Expect From Us Our agency is high-performing, team-oriented, and focused on doing the right thing for our customers. We believe in accountability, teamwork, and creating a positive environment where people feel supported. Even though this position is remote, you will still be an important part of our team. We communicate regularly, recognize strong performance, celebrate wins, and make time to keep morale high. If you are dependable, comfortable having direct conversations, and enjoy helping customers find solutions, I encourage you to apply. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs.

Flexible work from home options available.

Compensation: $40,000.00 - $70,000.00 per year

About Our Agency

• Our office is located in Arlington and Euless.
• Our office is open 9:00 to 6:00.
• Our agency has received awards including: President's Club, Ambassador Travel, Legion of Honor, and New Agent Program Qualifier
• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.