Patient Care Coordinator

Job description:General dentistry practice seeking an experienced and dependable Patient Care Coordinator to join our team. Our office is fast-paced and high-tech, so you must be willing to work hard and have excellent communication and computer skills to succeed in this position. We are highly committed to working as a team and maintaining a positive work environment.Responsibilities will include:Welcome patients; provide them with iPads to complete new patient forms and health history updates.Handle patients requests quickly - return phone calls, monitor patients time spent in the reception room, and respond to electronic appointment requests.Call patients to confirm appointments and fill schedule as openings become available.Keep all patient records current - update phone numbers, addresses, medications and health history updates.Verify insurance benefits and input breakdown of benefits in Dentrix.Answer phone calls from existing and new patients; gather information and schedule appointments.Serve as a back-up to Treatment Coordinator and present treatment plans to patients as needed.Communicate with back office to verify appropriate next steps are scheduled and all patients leave with an appointment.Check out patients; collect patients portion and post payment in patients account.Learn to operate new office technologies as they are developed and implemented.QualificationsCandidates must be familiar with dental terminology, dental records, and insurance verification procedures.Team players with the ability to multitask who have strong communication, computer and customer service skills desired.Minimum of one year of office experience; preferred two years of experience.Dentrix experience preferred.Compensation and BenefitsWe offer a competitive hourly rate and bonus eligibility based on office productivity.About Us: McCreary Dentistry was established by Dr. James McCreary, Jr. in 2003. The team consists of 10 employees 2 dental assistants, 4 hygienists, and 4 administrative employees.We see patients of all ages, and many of them have been patients of the practice for nearly 20 years. We work in an upbeat and patient-friendly office environment and are proud to know our patients by name when they walk in the door.Our office hours are Monday through Wednesday from 8 AM to 5 PM and Thursday from 7 AM to 3 PM. Our team gathers each day for a morning huddle at 7:50 AM (Mon Wed) and 6:50 AM (Thurs). The Patient Care Coordinator works half day on Fridays as well.Patient Care Coordinator Hours: Mon - Wed (8 AM - 5 PM), Thurs (7 AM - 3 PM), Fri (8 AM - 12 PM)Benefit Conditions:Waiting period may applyThis Company Describes Its Culture as:Detail-oriented -- quality and precision-focusedStable -- traditional, stable, strong processesTeam-oriented -- cooperative and collaborativeHours per week:30-39Typical end time:5PMTypical start time:8AMWork RemotelyNoJob Type: Full-timeBenefits:401(k)Employee discountHealth insurancePaid sick timePaid time offUniform allowanceVision insuranceApplication Question(s):Why are you interested in working at McCreary Dentistry?Do you have experience with insurance verification in the dental field?Do you have experience working with Dentrix?Experience:Dental office: 1 year (Required)Work Location: In person
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