Office Manager

Job TitleJob DutiesIncluding, but not limited to:Resolve customer complaints, and answer customers' questions regarding policies and procedures.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.Implement corporate and departmental policies, procedures, and service standards in conjunction with management.Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.Train and instruct employees in job duties and company policies, or arrange for training to be provided.Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performanceRecruit, interview, and select employeesClean up work area at the end of shiftKeep work areas neat and orderlyRegular attendance and punctuality are essential job functionsOrganizing materials to have more effective use of spaceDispose of various waste materials in the appropriate mannerInspection to ensure cleanup is completedEffective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.QualificationsEmployees in this position prior to April 2014 are presumed to be qualified and are "grandfathered" into their positions.Must pass a medical physical and drug testMust pass a background check and credit checkPreferred – high school diploma or GED and/or foreign education acceptableBi-lingual (English & Spanish) language skills a plusAbility to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demandsUtilize MS Office to produce reports in various combinations to all readers and audiencesMinimum 5 years previous experience in a similar or business program environment requiredJob ExpectationsComply with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.Physical RequirementsWork Environment: Office, with occasional visits through the scrap metal facilityEquipment & Tools: Office with occasional need for PPEPhysical Demand Level: LightWork Capacity: Office Manager Work CapacitySensory Demands: Hearing, vision, touch, smell and tasteHand Movements: Repetitive motions, grippingEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.