Central Services Program Specialist

Central Services Program Specialist

The Central Services Program Specialist provides services related to all Central Service functions onsite at the Kenosha County Job Center/Human Services Building. The Central Services Program Specialist will assist with mail, supplies, safety procedures, systems, and training at the Job Center / Human Services Building. The Central Services Program Specialist acts as a frontline liaison with Human Service agencies concerning activities related to the direct provision of Central Services and on-going operations at the Job Center/Human Services Building.

Principal Duties:

• Identifies visitors/vendors who are required to complete the KCDHS Access Log. Scan and forward completed logs to the Child Support Manager.
• Supports performance improvement efforts by communicating opportunities to leadership, acting as necessary and maintaining accurate process and procedure documentation.
• Provides back-up for the Mail and Supply Specialist and the Safety Specialist as needed, to ensure seamless operations in department, as well as, the KCJC/HSB.
• Provides access services in the building, including greeting, screening, and directing visitors/participants.
• Ability to operate mail room equipment including postage metering machine.
• Demonstrates competency in communicating with a variety of people of varying ages, abilities, and multi-agency personnel.
• Maintains a thorough working knowledge of the facility and the service delivery of the divisions/agencies collocated at KCJC/HSB.
• Acts as a point of contact for internal and external customers, including vendors, staff, visitors, and general public.
• Coordinates and implements a system of training and orientation sessions for staff, including safety-related training.
• Conducts weekly/monthly/quarterly Goodwill safety inspections, including safety related drills and inspections, monitoring first aid kits and AED Units, and completes related documentation, as per GWI corporate processes, and in coordination with appropriate Kenosha County representatives.
• Communicates in an effective professional manner to visitors, participants, employees, and supervisors.
• Maintains a positive working relationship with all facility personnel.
• Maintains a thorough working knowledge of the facility, the DHS Emergency Policies, procedures, and the service delivery of the divisions/agencies collocated at KCJC/HSB.
• Maintains a thorough working knowledge of the resources available from the Kenosha County Department of Human Services.
• Maintains standards of confidentiality.
• Responsible for completing all other job duties/responsibilities as assigned.

Requirements:

• Two years of college education or experience equivalency, and a minimum of 1 year experience.
• A combination of experience in related field and customer service, including developed soft skills to work within a public contact environment.
• Works well independently, but also flexible enough to be directed at times.
• Willingness to enthusiastically complete both high-level and low-level tasks.
• Proficient in Microsoft Office Suite.

Core Cultural Competencies:

• Customer Focus: Independently anticipates and meets customer needs, while searching for ways to improve customer service. Internalize customer feedback and follow up with customers to ensure problems are solved by providing innovative ideas to meet their future needs.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds, or styles. Behaves with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenges stereotyping or offensive comments.
• Communicates Effectively: Shares information and updates with others, while ensuring clear concise, and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to changing needs, conditions, priorities, or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to determination in the face of obstacles and setbacks.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Physical/Sensory Demands:

• Good mental and physical health.
• Ability to walk, sit or stand for periods of time exceeding 60 minutes.
• Ability to run, climb and/or carry fire extinguishers weighing up to 50 pounds.
• Ability to communicate effectively and professionally in both verbal and written form with customers, co-workers, supervisors, and subordinates.
• Ability to perform duties in adverse weather conditions including but not limited to extreme cold, heat, dry or wet conditions.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the range for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer (SEW)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Goodwill Industries of Southeastern Wisconsin