Transportation Supervisor

Transportation Supervisor Job Description

Reports to: Transportation and Compliance Manager

Position Summary:

The Transportation Supervisor is responsible for the day-to-day supervision and execution of Lane Automotive's transportation operations, including oversight of Lane automotive Delivery Truck Drivers, fleet activities, route performance, and transportation-related processes. This role serves as the primary leader of the Delivery Truck driver team, ensuring safe, efficient, and compliant operations while supporting the Transportation and Compliance Manager through transportation analysis, problem resolution, and continuous improvement initiatives.

Supervisory Responsibilities:

The position supervises others and requires accountability for direct reports.

Key Responsibilities:

• Manage Lane Automotive's daily delivery truck operations, including equipment, resources, scheduling, and freight movement.
• Supervise, train, coach, and develop drivers on company policies, procedures, safety requirements, and governmental regulations.
• Ride Along with drivers to evaluate driver performance, identify coaching opportunities, assess route effectiveness, and strengthen customer relationships.
• Ensure adequate driver staffing, route coverage, resource allocation, and contingency planning to maintain service levels.
• Maintain availability outside of normal business hours to respond to transportation-related operational emergencies, including driver call-offs, route disruptions, vehicle incidents, and other issues occurring before driver start times or while drivers are actively operating routes.
• Adjust and maintain delivery routes based on analysis of route efficiencies, customer sales, DOT and state regulations, and hours-of-service requirements.
• Conduct formal reviews of delivery routes and service territories to identify opportunities for improved efficiency, customer growth, service enhancements, and resource optimization.
• Monitor driver compliance with company safety policies, vehicle utilization standards, and electronic fleet management systems.
• Maintain fleet-based GPS and electronic logbook hardware and software, including Geotab systems and related reporting tools.
• Monitor, analyze, and report key transportation performance indicators, including delivery accuracy, route efficiency, safety performance, driver productivity, and customer service metrics. Utilize Geotab and other available reporting tools to identify trends, support decision-making, and implement continuous improvement initiatives.
• Conduct and document periodic inspections of company vehicles, equipment, and safety-related assets to ensure operational readiness and regulatory compliance.
• Serve as the primary point of contact for escalated delivery service issues and work directly with customers and internal departments to resolve transportation-related concerns.
• Support transportation-related documentation and reporting requirements for domestic and international shipments.
• Analyze shipping and transportation data to identify trends and opportunities to reduce costs, improve service, and minimize damages.
• Backup the Transportation and Compliance Manager and provide leadership and direction for transportation activities in the manager's absence.
• Manage Attendance, Safety, Accuracy & Productivity (ASAP) with team and individuals.
• Assist with talent and workforce planning.
• Conduct Team Member performance evaluations, issues disciplinary action, and consistently enforce company policies as outlined in the employee handbook.
• Work in a team environment.
• Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations.
• Ensure established policies and procedures are followed.
• Participate in continuous improvement project team activities.
• Other duties as assigned.

Education/Experience/Qualifications:

• Bachelor's Degree, preferred.
• Demonstrated leadership activity in similar roles or organization, required.
• 3-5 years of transportation, logistics, fleet management, or distribution experience, preferred.
• Experience identifying transportation cost-saving opportunities, preferred.
• Experience with domestic and international regulations that impact the transportation and logistics function, including USMCA, CAFTA, National Motor Freight Classification (NMFC), hazardous shipping requirements, carrier contracts, and motor carrier cargo insurance, preferred.

Skills & Abilities:

• Ability to perceive, use, understand, manage, and handle emotions.
• Ability to understand own thoughts, feelings, and actions; and how they influence own behavior and impact others.
• Proficient with Microsoft Office Suite and other job-related equipment and software.
• Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation. Excellent verbal and written communication skills.
• Must approach conflicts with vendors, customers, and colleagues in a constructive manner.
• Excellent customer service skills.
• Ability to read, analyze, and interpret data.
• Strong quantitative and analytical skills.
• Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities.
• Excellent time management skills.
• Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders.
• Ability to work with minimum supervision/guidance and must be self-directed.
• Excellent problem-solving skills and sound judgment.
• Ability to develop and foster business relationships.
• Willing to participate in Company designated training.
• Must have knowledge of and comply with the policies and procedures contained in the company handbook.
• Must be able to maintain confidentiality.

Physical Demands:

This is an office type position that requires sitting, standing, walking, stooping, kneeling, and use of hands. This position requires the operation of basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive. Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct. Additionally, every coworker has the responsibility to ask questions when they are unsure of what those values, standards, and policies require and to act if they believe someone else is not acting consistently with those values, standards, and policies.

The information in this job description is intended to convey the key responsibilities and requirements. It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity. Responsibilities are subject to change.

At Lane Automotive, we recognize our ultimate success depends on our talented and dedicated workforce. We value the contribution each Team Member makes to our Vision “To deliver the best customer experience in every market we serve.” We expect Team Members to practice values in all decisions and lead the values by action and example.

Lane Automotive Values:

Integrity: Be genuine, always do what's right even when no one is looking

Passion: A strong feeling of excitement

Innovation: Never satisfied with the status quo

Respect: Consideration for everyone, in everything we do

Accountability: Take ownership

Lane Automotive welcomes diversity. As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.

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