Platform Manager- Salesforce

Salesforce Platform Manager

The U.S. Soccer Federation seeks a Salesforce Platform Manager to own project management and translate business requirements into epics and user stories. This role ensures that Salesforce becomes the trusted CRM platform for broad Federation use. The Manager must bring experience in philanthropy and CRM adoption for small-to-medium non-profit organizations, with an ability to scale to a national platform. The role requires balancing platform governance with business needs. This position reports to the Senior Salesforce Administrator.

Primary Responsibilities:

• Act as a product manager for Salesforce: manage the platform roadmap, prioritize enhancements, and oversee backlog grooming.
• Facilitate Agile ceremonies in JIRA including sprint planning, stand-ups, retrospectives, and reviews to ensure timely delivery of value.
• Translate diverse business requirements into epics, user stories, and acceptance criteria with clear definitions of success.
• Partner with advancement, finance, and program teams to understand business processes and optimize Salesforce to support holistic customer relationship management.
• Oversee end-to-end project management for Salesforce initiatives, including defining scope, setting timelines, coordinating cross-functional stakeholders, and ensuring on-time delivery aligned with business objectives
• Coordinate with Salesforce administrators, developers, and external partners/vendors to deliver platform solutions and integrations
• Develop and maintain governance processes for data integrity, user adoption, and change management.
• Serve as the bridge between technical teams and business stakeholders, ensuring platform solutions are user-centered and mission-driven.

Minimum Qualifications

• 3+ years of professional experience managing Salesforce as a platform in a nonprofit or fundraising environment.
• Proven track record acting as a product owner/manager: backlog management, sprint planning, and Agile delivery
• Familiarity with fundraising operations, donor engagement, campaign tracking, and grant management processes
• Strong collaboration and relationship-building abilities across teams and functions
• General knowledge of soccer
• Capable of working in fast-paced and demanding environments
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)
• Excellent written and verbal communication skills.
• Must be able to connect "micro" details to the "macro" vision and mission.

Desired Qualifications

• Demonstrated strategic hustle and work ethic with diversity of thought
• A background in, and passion for, soccer, sports and/or entertainment is preferred
• Ability to handle multiple projects, tasks, and priorities
• Bilingual (English and Spanish, preferred)
• Collaborative, team-player with a results-driven mindset
• Strong problem-solving capabilities to address and resolve issues that face a growing company
• Proven ability to set and deliver on clear, ambitious goals and to be accountable for results
• Creative thinker, self-starter with strong analytical skills

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.

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