General Manager

General Manager – Austin Café

The General Manager oversees the daily operations of our Austin cafes, ensuring exceptional hospitality, operational excellence, and team development. This role is both strategic and hands‑on, requiring a leader who thrives in a fast‑paced environment while fostering a supportive, inclusive workplace culture.

Reports to: VP of Operations and People
Location: Austin, Texas

Position Requirements

• Certified Food Handler’s License.
• Daily presence in the café with 3‑4 days on shift.
• Ability to communicate regularly with team members, including occasional weekends and after‑hours as needed.
• Commitment to upholding and modeling our vision, systems, and culture.
• Demonstrated people‑management abilities with a focus on empathy, inclusivity, and respect.
• Strong written and verbal communication skills.
• Ability to multitask and stay focused in a dynamic environment.
• Willingness to participate in company events, meetings, and projects outside of day‑to‑day café operations.
• Extensive experience working with coffee at a professional level.
• 4+ years of managerial experience in a café or restaurant environment.

Core Responsibilities

Operations & Finance

• Manage ordering, invoicing, and inventory to control COGs and minimize waste.
• Oversee daily cash handling, sales reconciliation, and weekly financial reporting.
• Approve payroll and timecards, ensuring compliance with scheduling and labor law requirements.
• Execute weekly schedules, balancing service quality, labor targets, and coverage needs.
• Conduct accurate end‑of‑month inventory counts and financial reporting.
• Maintain store equipment, repairs, and preventative maintenance schedules.
• Ensure compliance with all local Department of Health regulations and standards.
• Partner with VP of Operations and People to roll out new menu items, systems, and initiatives.

Team Leadership & Culture

• Lead with empathy, professionalism, and consistency while fostering an inclusive culture.
• Recruit, onboard, and train employees in accordance with company standards.
• Conduct regular 1:1 check‑ins, team meetings, and bi‑annual performance reviews.
• Identify and support employee development opportunities, including cross‑training and growth pathways.
• Serve as a role model by always embodying Black Fox Coffee’s values and standards.

Compliance & Safety

• Ensure all operations comply with health, safety, and labor requirements.
• Maintain a deep‑cleaning and preventative maintenance schedule.
• Act as the first point of contact for all store‑level employee concerns, escalations, and callouts.

Business Development & Growth

• Act as a brand representative in the Austin market, supporting community engagement and local events.
• Provide weekly reports to the VP of Operations and People covering wins, challenges, staffing, and upcoming needs.
• Monitor and maintain POS (Square), inventory platforms (MarketMan), and online ordering systems.
• Collaborate with leadership to execute catering orders, projects, and new initiatives.

Compensation & Benefits

• Salary: $70,000 annually (exempt, full‑time, minimum 40 hours per week, with flexibility as business needs require).
• Performance Bonus: Up to 10% of annual salary, paid annually at the end of the financial year, based on key performance indicators (sales, labor targets, guest satisfaction, and team retention).
• Paid Time Off (PTO): 10 days annually, accruing at 0.4 days per week. May roll over up to 20 days within 24 months.
• Safe & Sick Leave: 40 hours annually, accrued.
• Perks: Complimentary shift drinks, employee discounts, dental and vision insurance options, and opportunities for coffee education and professional development.

What Success Looks Like

• Labor costs and COGs are maintained within company targets.
• High team retention and engagement scores.
• Consistent guest satisfaction, reflected in repeat visits and positive feedback.
• Smooth rollout of new initiatives and menu updates.
• Strong relationships have been built with the Austin café community.

Equal Opportunity Employment

Black Fox Coffee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment is at-will as permitted by Texas law. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).