Autism Family Support Care Coordinator

Job Description

Job Description

Autism Family Support Care Coordinator

Location: Warsaw IN, USA
Pay: $22.69
Type: Full-Time, Monday-Friday 8a-5p (occasional evenings or weekends)

Job Summary : The Autism Family Support Care Coordinator provides Anthem-affiliated, home- and community-based care coordination services to individuals with autism and their families. Using a member-centered, trauma-informed, and whole-person approach , this role partners with members, caregivers, providers, and Anthem care management teams to assess needs, address social determinants of health (SDOH), and coordinate access to medical, behavioral, educational, and community-based services. The Care Coordinator conducts in-home assessments, develops and monitors individualized care plans, supports care transitions, and ensures timely documentation and compliance with Anthem, Medicaid, and organizational care coordination standards .

Key Responsibilities:

• Conduct comprehensive in-home and community-based assessments to identify member strengths, needs, risks, goals, and barriers to care.
• Build trusting, respectful relationships with members and caregivers using a family-centered and trauma-informed approach.
• Develop, implement, and regularly update individualized care plans in collaboration with members, caregivers, providers, and Anthem care managers.
• Coordinate services across physical health, behavioral health, education systems, Medicaid waivers, and community resources to ensure continuity of care.
• Collaborate with Anthem care managers and managed care partners to align care plans, share updates within allowable guidelines, and prevent duplication of services.
• Complete required outreach, assessments, and care plan updates in accordance with Anthem timelines, quality measures, and contractual requirements.
• Support care transitions, including hospital discharges, changes in service needs, and transitions across life stages.
• Identify and address social determinants of health impacting the member and family, including housing, food insecurity, transportation, education, and caregiver stress.
• Advocate for member needs within service systems while empowering caregivers through education, coaching, and resource navigation.
• Support families in understanding benefits, eligibility requirements, and available Anthem-covered and community-based services.
• Conduct home visits in accordance with organizational and Anthem-aligned safety protocols.
• Maintain situational awareness and assess environmental or safety risks during home and community visits.
• Appropriately escalate concerns related to safety, risk, or unmet needs in collaboration with supervisors and care management partners.
• Accurately and timely document all assessments, home visits, outreach activities, care plans, and outcomes in Anthem-approved care management systems.
• Ensure compliance with Anthem, Medicaid, HIPAA, and organizational policies, including confidentiality and ethical standards.
• Participate in Anthem audits, quality reviews, performance monitoring, and data reporting activities.
• Meet established productivity, timeliness, and quality benchmarks.
• Collaborate with interdisciplinary teams, community providers, schools, and service partners to support coordinated, whole-person care.
• Participate in team meetings, supervision, training, and ongoing professional development related to care coordination and autism services.
• Effectively manage a mobile caseload, including scheduling, travel, follow-up, and prioritization of member needs.
• Maintain an active community-based practice, with a minimum of 60% of scheduled work time spent in home and community settings conducting assessments, member visits, care coordination activities, and collaboration with providers in alignment with Anthem care coordination standards.

Qualifications & Experience:

· Bachelor’s degree in social work, psychology, human services, education, nursing, or a related field (or equivalent experience as permitted by payer requirements).

· Experience working with individuals with autism and/or families of individuals with developmental disabilities.

· Knowledge of Medicaid, care coordination, or community-based service system.

· Valid driver’s license, reliable transportation, and ability to travel for home visits.

· Care coordination or case management experience in a managed care or Medicaid environment

· Experience providing home-based services preferred.

· Familiarity with Anthem care coordination models, Medicaid waivers, or managed care organizations preferred.

· Bilingual or multicultural experience preferred.

Work Environment/Conditions: Regular travel to family homes and community locations. Work is performed in office, home, and community settings.

Physical Requirement: Ability to sit, stand, walk and drive for extended periods. Use standard office equipment, communicate effectively, and attend meetings or facilitate training. Occasional lifting.

Benefits:

• Excellent benefits package for full-time (30 hours) employees, including:
  • Medical Insurance (Employee, Child, or Family)
  • Dental and Vision Insurance
  • Company-paid Life Insurance and Long-Term Disability
  • Voluntary Life Insurance
  • Employee Assistance Program (EAP)
  • Retirement Plan
  • Vacation, Sick and Personal Time
  • Employee Referral Bonus
  • Holiday Pay
  • Flexible Scheduling
  • Paid Training and Continued Education Opportunities
  • Advancement Opportunities
  • Tuition Assistance

EEO/ADA Compliant

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