Swedish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As experts in the Customer Support Services sector, we specialize in placing professionals into high-impact roles that accelerate both career growth and organizational success.

Key Responsibilities

• Provide high-quality omnichannel support (email, chat, and phone) for Swedish -speaking customers.
• Resolve complex inquiries efficiently to maintain high satisfaction scores within the Customer Support Services industry.
• Maintain detailed customer interaction records using professional CRM systems .
• Collaborate with cross-functional teams to escalate and resolve technical or billing issues promptly.
• Uphold the brand’s reputation by delivering a premium, empathetic, and solution-oriented service experience.
• Contribute to team goals by meeting and exceeding established performance metrics and quality benchmarks.
• Stay updated on product knowledge and internal support procedures to ensure consistent service delivery.

Requirements

• Native or fluent Swedish (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to collaborate within our international team.
• Prior experience in the Customer Support Services industry is highly valued.
• Excellent interpersonal skills and a genuine passion for problem-solving.
• Flexibility to work in a fast-paced environment and adapt to rotating shifts.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development and advancement opportunities within the firm.
• And Much More...

Life in Bulgaria

Sofia is a rapidly growing European hub that offers an incredible blend of historic charm and modern city life, making it one of the most exciting locations for jobs in Bulgaria. Professionals choosing to move to Bulgaria enjoy a vibrant nightlife, a low cost of living, and a welcoming international community that thrives under a beautiful climate.

By securing your Swedish Speaking Customer Support Specialist position in Bulgaria, you will enjoy a high quality of life, exquisite local cuisine, and the stunning natural beauty that defines Bulgaria. Our fully paid relocation package ensures your transition to your new life in Bulgaria is seamless and rewarding.