Office Clerk

Job Description

Job Description

Job Summary:

The Office Clerk provides essential administrative support to ensure the efficient operation of the office. This role is responsible for managing routine clerical tasks such as filing, data entry, document preparation, mail distribution, and maintaining office supplies. The Office Clerk assists employees and management with administrative needs, supports recordkeeping and compliance requirements, and helps maintain a professional, organized work environment. Strong attention to detail, reliability, and the ability to multitask are key to success in this position. Bilingual in English and Spanish preferred.

Essential Responsibilities

Order Processing & Administrative Tasks

• Receive and process incoming orders via phone, email, fax, or electronic systems

• Verify accuracy of financial and transactional data

• Prepare documentation for contracts, transactions, and regulatory compliance

• Calculate costs of goods, services, and shipping

• Maintain inventory and account records

• File and manage documents, records, and customer information

• Provide notifications to customers regarding order status, delays, or issues

Shipping, Receiving & Inventory Control

• Inspect incoming and outgoing shipments for accuracy and damage

• Record shipping information and maintain inventory logs

• Package, label, and prepare items for shipment

• Store, organize, and rotate inventory

• Order materials, supplies, or equipment as needed

• Coordinate shipping activities with carriers and external partners

• Analyze shipping information to determine routing decisions

Customer Service

• Respond to customer inquiries regarding products, services, and order status

• Resolve routine customer complaints or escalate as needed

• Process customer payments, deposits, or fees

• Refer customers to appropriate personnel when necessary

Qualifications

• Bilingual in English and Spanish preferred

• High School Diploma or GED preferred

• 1 year of warehouse experience preferred

• Basic understanding of shipping, receiving, and inventory processes

• Ability to operate or learn to operate forklifts, pallet jacks, and other material‑handling equipment

• Basic computer and record‑keeping skills for order entry, documentation, and inventory tracking

• Ability to communicate effectively with coworkers, customers, and carriers

• Strong attention to detail and accuracy

• 1 year of Forklift experience preferred

Environment

• Non-Climate Control.

• Fast-paced environment.

Physical Requirements

Activity

Percentage

Standing / Walking

100%

Lifting of up to 50 lbs.

25 - 50%

Bending and Squatting

50- 75%

Using both hands, fingers, arms, and shoulders in repetitive movements

75 – 100%

Reach out up to 6 feet tall

5%

ACERO is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.