Attendance and Payments Specialist

Job Description

Job Description

Why Join ChildCareGroup

Founded in 1901, ChildCareGroup’s (CCG) mission is to drive generational change by advancing early learning, family stability, and workforce opportunity.

ChildCareGroup offers a generous benefits package including Paid Parental Leave, (13) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more! 

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:  

SERVICE – Lead with a servant’s heart  

PROFESSIONALISM – Perform our best every day  

INTEGRITY – Do what is right  

RESPECT – Treat each other the way we wish to be treated  

INCLUSION – Value individual differences  

TEAMWORK – Communicate and collaborate to achieve our goals  

SUMMARY/PURPOSE OF POSITION

Child Care Assistance, a program of ChildCareGroup manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. This 2GEN approach works toward our vision of Children do better when their parents do better, When families thrive, our community succeed. 

Reviews and reconciles attendance information submitted by parents and child care providers. Submits attendance for payment to child care providers. Monitors the customer service line and assists customers. Acts as the Providers representative in resolving payment issues within Child Care Assistance (CCA). Identifies attendance system issues for follow up by staff. 

POSITION RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

Customer Service : Assists customers via phone, email, and in person in a prompt, courteous and professional manner. Provides technical assistance by phone, email, and in person on recording attendance, program requirements, and child care provider payments. Must problem-solve and communicate among different departments in order to answer customer questions and resolve customer complaints.

Attendance System Review: Reviews state system for attendance recorded by parents and enters work item for follow up in case management system for noncompliance issues. Contacts parents regarding noncompliance, excessive absences, and attendance card issues and terminates services as required.

Data Entry/Attendance Tracking : Reconciles attendance information recorded by parents with information submitted by child care providers, documentation in the case management system, and attendance website; revises attendance information in the state system according to guidelines. Finalizes and confirms attendance information for payment.

Research/Review: Researches child care provider payment issues and makes necessary documentation in case management and state systems. Provides feedback to other staff on claim entry errors.

Resolve Errors: Contacts child care providers regarding errors or adjustments to payments. May request additional documentation from child care providers to resolve payment issues.

Supervision Given :