Sales Engineer

Sales Engineer

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Job Summary: The Sales Engineer is the technical subject matter expert (SME) supporting an Enterprise Account team with a focus on Ethernet Services, Dedicated Internet Access (DIA), and Private Networking Solutions. This role will also support Voice solutions, including Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN. The Sales Engineer will provide consultative pre-sales technical support, working on account teams to develop proposals and recommend solutions to meet customer business requirements.

The Sales Engineer position is a hybrid position, able to report to the Arlington, MA office as needed.

Essential Job Functions: Responsible for working with an Account Team (Account Executives, Sales Directors, etc.) to engage with customers and provide cost-effective solutions. The Sales Engineer will provide technical sales support for Astound's Enterprise product suite of services. Act as a technical expert in the presales process and provide experienced support to the customer's technical team to bridge the need of Astound's products and services. Works as part of the presales account team to market and sell Astound's line of services including BCI, DIA, Voice, SD-WAN, Ethernet, and other Enterprise services.

Duties and Responsibilities:

• Attend customer meetings in person and via the phone/web.
• Assists representatives and customers with selecting the best Astound products and services to meet their needs
• Prepare technical proposals and presentations in conjunction with Sales Executives, which may include preparation of network topologies, network drawings, technical specifications, and assisting with the development of pricing requests.
• Builds relationships with customers serving as the technical liaison from pre-sales to post-sales.
• Required to follow the Company's and industry technology trends through self-study, formal training, and certifications
• Provides technical training and development to support the Enterprise Account teams.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends variable schedule(s) and overtime as necessary.
• Consistent exercise of independent judgment and discretion in matters of significance
• Other duties as assigned

Requirements/Qualifications:

Education: Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience certification supporting Astound's product and/or services (Cisco, Ciena, AWS, Microsoft, Adva, etc.) is desired

Experience: Minimum 3-5 years' experience supporting telecommunications services to Enterprise accounts or a combination with Enterprise IT experience

Must have a proven track record of building, executing technical solutions and sales strategies to penetrate, close, and manage Enterprise accounts

Knowledge, Skills, & Abilities:

• Strong Computer Skills – including working knowledge of MS Office products, Google GSuite, Visio, databases and mapping software such as NI2, ArcGIS and Google Earth
• Experience with CRM tools (Sugar, SalesForce)
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills
• Travel up to 50%. Astound offers a hybrid work environment. Applicants should reside in the indicated territory with the expectation to attend customer and account team meetings as required.
• Requires a professional demeanor and appearance with strong verbal and written communication skills
• Proven analytical and problem solving skills with demonstrated ability to multi-task and work in a team environment
• Background in networking, IP routing protocols (MPLS, BGP, VPN, protocol stack and switching
• Experience with Cable industry technologies (DOCSIS, PON, CMDW, video)
• SD-WAN knowledge and the role it plays
• Voice and Unified Communications technologies and products.
• Optical knowledge with Time Division Multiplexing (TDM), Course Wave Division Multiplexing (CWDM), Dense Wave Division Multiplexing (DWDM), and dark fiber
• Ability to travel within assigned territory
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our technology, products and services
• Win as a team - make big things happen by working together and being open to new ideas
• Drive results and growth
• Respect and promote inclusion & diversity
• Do what's right for each other, our customers, and our communities

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

* Benefits listed above are for regular full-time position

The base salary range in Massachusetts for this position is $95,000-$105,000, opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only):

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.