Patient Services Rep/Receptionist

Receptionist / Patient Services Representative

We are seeking a professional and customer-focused Receptionist / Patient Services Representative to support a busy medical practice with six practitioners. This individual will serve as the first point of contact for patients and play a key role in ensuring smooth front office operations and exceptional patient service.

Key Responsibilities

• Answer and direct incoming phone calls in a professional manner
• Greet and assist patients upon arrival
• Schedule and confirm patient appointments
• Verify patient insurance information and eligibility
• Register and discharge patients accurately
• Prepare, organize, and maintain patient files and documentation
• Ensure confidentiality and accuracy of patient information
• Provide excellent customer service to patients, families, and staff
• Assist with general administrative and clerical duties as needed

Qualifications

• Previous medical office or healthcare administrative experience preferred
• Knowledge of medical terminology is a plus
• Strong computer and data entry skills
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Strong attention to detail and organizational skills

Preferred Skills

• Experience with electronic medical records (EMR) systems
• Insurance verification experience
• Appointment scheduling experience in a medical setting