BCP - Customer Service Rep/Dispatcher (18321)

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies.

POSITION SUMMARY: Under the supervision of the Customer Service Supervisor, this position supports the Customer Service, Dispatch & Sales Teams in all areas of these departments. Is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

SUPERVISION RECEIVED: General

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Answers phones in a courteous and friendly manner and refers calls to appropriate party.
• Process sales orders and change orders received from customers, inside sales coordinator and sales representatives, set-up sales order, terms, payer and pre-lien data in SAP for initial order.
• Processes invoices, returns for credit, credit and debit memos following the guidelines outlines in Basalite Policy documents.
• Processes EDI workflow orders.
• Changes delivery notes to reflect loading changes and inventory shortages.
• Performs physical outside truck checks for discrepancies regarding descriptions and quantities on SAP load paperwork.
• Confers with Management regarding inventory shortages with scheduled delivery dates.
• Coordinates with other plant staff for shipment of stock transports.
• Assists with second counting daily cash reconciliation for location.
• Provide marketing support for samples, catalogs and information requests by Sales Reps and Inside Sales Coordinator.
• Assists in maintenance and inventory of marketing materials.
• Work with Sales Teams to coordinate customs order requests and to help provide superior customer service.
• Develops a working knowledge of all products and recommended installation requirements as well as established procedures.
• Assist in the setup and maintenance of both indoor and outdoor product displays.
• Answer any questions with regards to product, orders, invoicing and pricing.
• Weekly and monthly reporting responsibilities for retention per company policies.
• Scans and files all required documents and paperwork into SAP, SharePoint and/or other required sources.
• Maintains confidentiality in all aspects of administering duties and responsibilities.
• Participates in physical semi-annual inventory counts. Two weekends required per calendar year.
• Works with all sales staff; Outside Sales, Inside Sales and Inside Sales Coordinator.
• Keep area clean and organized.
• Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
• Predicable and regular in-person attendance is required.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school education or equivalent required, some college level courses are a plus.
• Three years’ customer service/dispatch experience required. Strong experience in the concrete block and/or sack industry preferred.
• SAP experience preferred, but not required.
• Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
• Must have strong communication, teamwork, decision-making and interpersonal skills.
• Demonstrate commitment to consistently delivering the highest quality customer service.
• On-the-job training experience is required to be able to perform all duties.
• Requires strong accounting, clerical and basic computer knowledge skills.
• Working knowledge of the operations of a 10-key adding machine, copier, facsimile machine and any other office equipment required to perform duties.
• Valid Driver’s license (required for bank deposit runs, sales show attendance, etc. 10% travel)
• Predicable and regular in-person attendance is required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently required to use hands to finger, handle or feel; Reach with hands and arms; Talk and listen; Stand, walk, and sit.
• Frequently drive a personal vehicle to deliver bank deposits to local bank and other required travel.
• Occasionally required to bend at the waist; Lift and/or move up to 30 pounds.
• Up to 10% travel time required.
• Predicable and regular in-person attendance is required.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Office environment with moderate noise.
• Plant environment with loud noise, moving machinery, dusty, dirty.
• Outdoor weather conditions.
• Extreme temperatures.
• Wear mandatory and/or other appropriate personal protective equipment (PPE)

SALARY EXPECTATIONS

• $20.00 – $23.00 per hour (depends on experience)

This is a regular, full-time position offering competitive compensation and a comprehensive benefits package, including medical, dental, vision, voluntary benefits, short- and long-term disability, life, and AD&D coverage. Short-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Additional benefits include wellness program discounts, employee perk discounts, and various leave options such as personal, maternity, medical, military, bereavement, victims of crime, jury duty, sick leave, and family leave. Basalite offers a 401(k) retirement plan and tax-advantaged accounts, including a Health Savings Account (HSA) and Flexible Spending Account (FSA). The company observes nine paid holidays, and vacation and sick time for new employees begin accruing on their start date. Employees become eligible for profit sharing after one year of employment. All employees also have access to the Employee Assistance Program (EAP). We are an equal opportunity employer and promote a drug-free workplace.