Dining Room Host

Dining Room Host

Part-Time candidates need to be able to commit to working at least 15 hours per week; Full-Time candidates need to be able to commit to working at least 30 hours per week. This location only hires 16+.

At Chick-fil-A Balm Road, we believe working here is more than a job; it's an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Excellence - Excellence is our standard.
• Teamwork - We succeed together.
• Humility - We remain teachable.
• Ownership - We own the outcome.
• Servant Leaders - We put others first.

We're not just running a restaurant, we're building a place where we provide a culture of care, set the standard for hospitality and serve our community with heart.

Position Summary

The Dining Room Host is a key hospitality position focused on winning the hearts of our guests by maintaining a remarkable environment. This role is responsible for ensuring the highest standards of cleanliness in the dining room, patio, restrooms, and parking lot, while proactively serving guests to anticipate their needs. The Dining Room Host reports to the Front of House Leadership team and plays a critical role in the guest's second mile service experience.

Key Responsibilities

Guest Experience & Hospitality:

• Conduct periodic "table touches" to check on guests within 2 minutes of them receiving their food to ensure everything is tasting excellent.
• Proactively offer "refreshes" (beverage refills) and clear trays from tables as guests finish their meals.
• Monitor table markers to ensure guests receive their food promptly and accurately.
• Assist guests at the end of the counter with refreshes, sauces, or other needs whenever possible.
• Identify guest issues and attempt to resolve them immediately; escalate to a Manager on Duty if a solution cannot be reached.

Operational Cleanliness:

• Maintain the dining room area by wiping down tables, chairs and high chairs immediately after guests leave.
• Clean and sanitize restrooms periodically throughout the day (at least once per hour) with a high sense of urgency, recognizing their importance to the guest experience.
• Conduct parking lot checks to pick up any trash/debris and ensure a clean and welcoming parking lot.
• Ensure the condiment station remains fully stocked and organized at all times.
• Monitor floor cleanliness and empty trash compactors as needed to maintain a clutter-free environment.
• Clean glass doors in vestibule and inside of glass windows in the dining room.
• Sanitize and dry trays and table markers; ensure liners are replaced before returning them to the bagging station.

Closing Procedures:

• Ensure all trays are cleaned and sanitized.
• Fully restock the condiment bar to set the morning shift up for success.
• Check the Kids Korner and ensure it is tidy before the end of the shift.
• Place chairs on tables only at the designated closing time (9:00 PM)
• Place flowers in walk-in cooler
• Close down and lock patio, empty outside trash containers ensuring a welcoming environment until the very end of service.

Success Metrics:

Cleanliness Standards: Restrooms and the dining room consistently meet "Hospitality Excellence" standards upon inspection.

Table Touch Consistency: 100% of guests are checked on within the 2-minute standard.

Operational Readiness: The condiment bar and tray stations are fully stocked and ready for the next shift.

Guest Feedback: Positive guest mentions regarding dining room cleanliness and proactive service.

Teamwork & Culture: Contribute to a positive, team-oriented environment by encouraging and supporting others.

• Communicate clearly and respectfully with team members and leaders.
• Follow all uniform, appearance, and punctuality expectations.
• Uphold Chick-fil-A's culture of honor, dignity, and respect toward all guests and team members.
• Candidate must also demonstrate a team-first mindset by willingly supporting additional responsibilities as needed to ensure an exceptional guest and team member experience.

Qualifications:

• A genuine desire to serve and care for others.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, high-energy environment.
• Must be able to safely lift up to 25 lbs and stand for extended periods.
• Dependable, punctual, and able to work independently or on a team.
• Willingness to learn and take on new challenges.
• Availability for various shifts including mornings, evenings, and weekends.

Preferred Experience (Not Required):

• Previous experience in hospitality, retail, or food service.
• Familiarity with Chick-fil-A standards and culture.

Benefits & Perks:

• Competitive Pay based on experience and availability.
• Access to health, vision & dental insurance for full-time employees.
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Referral Bonus Program for qualified hires.
• Uniforms Provided (two sets for full-time, one set for part-time).
• Closed on Sundays time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A Balm Road, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that's passionate about serving with excellence, developing people, and inspiring purpose every day.