Lead Receptionist

Job Description

Job Description

Gurwin Healthcare System is a full healthcare continuum providing extraordinary care to the Long Island community and beyond. Set primarily on a 36-acre campus in Commack, NY, the Gurwin Healthcare System includes the 460-bed Gurwin Jewish Nursing & Rehabilitation Center, Gurwin's Assisted Living community (Gurwin Jewish ~ Fay J. Lindner Residences), our independent living community (Fountaingate Gardens), Island Nursing and Rehab Center, and two certified (CHHA) and licensed home care (LHCSA) agencies.

Our innovative facility and growing services offer opportunities to advance your career. We are seeking a friendly, professional, organized, and dependable Lead Front Desk Receptionist to join our team! The ideal candidate will be the welcoming face of our facility, providing exceptional customer service to residents, families, visitors, and staff while overseeing the daily operations of the front desk.

Responsibilities:

• Oversee and coordinate daily front desk operations.

• Greet residents, families, visitors, and vendors in a warm and professional manner.

• Answer and direct incoming telephone calls.

• Manage visitor sign-in procedures and maintain accurate visitor records.

• Assist with administrative duties, scheduling, and clerical tasks.

• Provide guidance and support to front desk reception staff.

• Communicate effectively with facility departments and management.

• Maintain a organized and welcoming reception area.

• Handle inquiries and concerns with courtesy, discretion, and professionalism.

• Must possess strong interpersonal skills, professionalism, patience and navigate varying personalities and interactions. 

• Sorts mail for the Center and residents.

• Selects, trains, orients new receptionists. Develop standards of performance and evaluate other receptionists. 

• Responds to emergency calls, following established protocol. 

• Coordinates the resident newspaper delivery system.

• Keeps photo log and updated records for residents for the scandent system. 

• Maintains updated resident room list, admission and discharge list.

• Manage incoming deliveries for residents, families and staff members. 

• Maintain safety with visitors and residents entering/exiting the building

• Maintain pet visitor record file.

• Must have computer skills, Microsoft excel.

Qualifications:

• Previous receptionist or administrative experience required.

• Supervisory or leadership experience preferred.

• Excellent communication and customer service skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office and general computer skills.

• Ability to work in a fast-paced healthcare environment.

• Professional appearance, positive attitude, and compassionate approach.

• Nursing home or healthcare experience a plus.

• High school diploma or GED required.

 

We offer an excellent salary, dynamic work environment and a comprehensive benefits package.

Benefits:

· Medical Insurance (Anthem Blue Cross Blue Shield) for eligible employees, plus a family option. Includes:

o Fitness Reimbursement Program

o Wellness discounts

· Dental Insurance through MetLife

· Vision Insurance through MetLife

· Accrued holiday/personal and vacation time; payout for unused sick time for those who qualify

· Flexible Spending Account – Medical and/or Dependent Care

· Long term disability Insurance for those who qualify (no cost to employee)

· Life Insurance – value is equal to employee’s annual salary (no cost to employee)

· National Employee Assistance Program (no cost to employee)

· Childcare, membership and program discounts at Suffolk YJCC, Commack and Mid-Island YJCC, Plainview

· Tax deferred annuity plan – employee automatically enrolled with 3% contribution / employer contributes 4% after one year of service (graded vesting)

· Tuition Reimbursement up to $5,000 per year

· Sign-on bonus for specified clinical positions

· Employee Referral Bonus for specified clinical positions

· Starbuck’s café on-site

· Staff cafeteria with subsidized pricing

· Employee perks including holiday gift cards, System-wide annual BBQ and Winter Celebrations, meals, treats and other theme related staff events

· Other discounts and added value for employees from outside corporations including BJs membership discount, FourLeaf FCU savings perks, Plum Benefits Entertainment discounts and more!

 

EOE M/F/D/V