Client Success Manager

Client Success Manager Responsibilities Train CS team in the coaching/management process for clients regarding hitting goal metrics in lead generation, lead nurture, sales, and retention. Lead group coaching calls for clients in our program suite. Create or curate content/curriculum for our students to grow their businesses. Report on total client count, satisfaction % based on feedback surveys, client success, and other various metrics related to overall client experience. Handle escalations and refund requests when they arise and create a refund or escalation response process for future consistency. Curate or host group calls with guest experts/SME's for the benefit of the students. Update client interactions within Infusionsoft/Pipedrive (our CRMs). Responsible for the management of client FB groups, including internal promotions, promo content, and virtual events. Manage updates to content for all programs and train CS team members on the curriculum. Promote content updates to clients via FB groups, text blasts, or email. Manage a team of 2-3 people who can aid in client success in these key areas: Branding, Offer & Copywriting advice, Mindset/Fundamentals of business, Sales & Objection Handling, Media Buying/Paid Advertising, and Funnels. Managing involves: Hiring talent, training talent, managing & maintaining performance reviews/ratings of talent, managing execution & implementation groups (the system for clients to be held accountable and move through the program). Interview & manage case study material: Client interviews. #J-18808-Ljbffr