Strategic Account Manager

Relationship-Driven & Ready to Grow Client Relationships? We're Looking for a Strategic Accounts Manager!
Denver, CO or Gainesville, GA | Hybrid (30–50% Travel) | Full-Time

About the Role

We're seeking a relationship-driven Strategic Accounts Manager to serve as a trusted advocate for healthcare systems, industrial clients, and other key customers. This role owns designated national accounts, focuses on deeply understanding each client's systems and needs, negotiates long-term agreements, and ensures a high level of customer satisfaction.

If you're a consultative, client-focused relationship-builder who thrives on advocating for customers, understanding their systems, and supporting their needs while protecting company interests, we want to talk.

National Account Management

• Build and manage long-term relationships with assigned national accounts

• Serve as the main point of contact, understanding each customer's business needs

• Lead account plans and conduct regular account reviews

• Maintain executive-level partnerships across customer organizations

Customer Relationship & Satisfaction Management

• Build trust across customer organizations and anticipate their needs

• Resolve issues in coordination with internal teams

• Monitor satisfaction and ensure timely, professional communication

Internal Coordination & Customer Advocacy

• Act as the communication link between customers and internal teams

• Coordinate execution across departments and support project handoff

• Help ensure customer commitments are delivered on time

Account Growth & Renewals

• Identify, develop, and support service, maintenance, upgrade, repair, and modernization opportunities

• Present tailored solutions to meet customer needs

• Support contract renewals and represent Atreo at customer and industry events

• Collaborate on strategic initiatives and monitor market/customer changes

• Support forecasting and revenue planning

Reporting, CRM & Performance Management

• Maintain accurate CRM records, forecasts, account plans, and pipeline reporting

• Track client performance history, renewals, opportunities, account performance, and strategic activity

What We're Looking For

Required:

• Experience in strategic account management, national accounts, business development, customer advocacy, and customer service

• Proven track record of serving as a client advocate, proactively identifying and addressing customer needs

• Strong ability to learn and understand client-specific systems, processes, and operational workflows

• Excellent listening and communication skills with the ability to build trust at multiple levels of a client organization

• Familiarity with CRM tools and account management best practices

• Strong business insight and organization ability

• Excellent verbal, written, presentation, and interpersonal communication skills

• Self-motivated, strategic, organized, customer-focused, and results-oriented

• Ability to manage multiple priorities and work both independently and collaboratively

Preferred:

• Bachelor's degree

• 5+ years of experience in account management, business development, service sales, or strategic customer management, or client relationship/customer success

• Industry experience in healthcare or industrial services

• CRM experience

• Strong negotiation and growth planning skills and forecasting ability

Compensation & Benefits

• Base Salary: $60-$80k plus commission

• Health insurance and retirement plans

• Opportunities for career growth within a global organization

• Training and development programs

Working Environment: Hybrid office and field-based role with significant customer interaction and approximately 30–50% travel, including nationwide and air travel as needed.

Physical Requirements: Ability to travel independently, visit customer and project sites, and sit, stand, walk, and use standard office equipment for extended periods.

Accepting applications until position is filled

**Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.