Tier 2 - IT Engineer / Cincinnati

Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Responsibilities:

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions

Expected Outcomes:

• Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients 
• Maintaining clear communication with clients 
• Keeping assigned tickets organized and updated 
• Periodic assignment of afterhours oncall support 
• Periodic visits onsite at our clients

Compensation & Benefits:

Up to $75K / Year, based on experience

• Health, Dental, Vision & other additional benefits 
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.

At Tech-Keys, our team is built around five core values: Care, Be Proud, Be Fun & Balanced, Speak Up, and Aim Higher .

We look for people who care deeply about their team, their clients, their image, and their work. People who take pride in their work, communicate openly, and know how to maintain a healthy balance while staying positive are exactly who we're looking for.

If those values naturally align with who you are, there’s a good chance you’ll thrive here! 

If they don’t, this probably won’t be the right fit, and that’s okay too!

We hire for both skill and culture because we believe the best teams are built on both.

Interview Process:

• Apply to the position, upload your resume, and answer the questions in the application. 
• Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview. 
• Upon reviewing the video interview, we'll email you asking to setup an in-person interview. 
• After the interview we will email you asking for references. 
• We will call you letting you know our decision and discuss compensation. 
• At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!

REQUIREMENTS

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• Experience with datto
• Degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus