Support Engineer- Tier II Cincinnati, OH
$70k - $75kLyra Technology Group
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies. The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment. Your work as the Tier II Support Engineer includes several components: Diagnose and troubleshoot technical issues Maintain computer systems Provide remote and onsite support Maintain documentation of processes, issues, and solutions Our ideal Tier II Support Engineer has the following qualifications: Proven experience working as a Tier 2 IT engineer for at least 3 years Excellent customer service and communication skills Excellent problem-solving and analytical skills Ability to explain technical solutions in a clear and understandable manner Experience in 365 administration Networking experience Experience trouble shooting printers Experience with Azure A degree in Information Technology is a plus MS-102 certification is a plus MD-102 certification is a plus The targeted base compensation for this role is $70,000-$75,000 and will operate in Cincinnati, OH. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you! #J-18808-Ljbffr
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CompuCom is seeking a qualified Desktop Support Technician to provide onsite support in Cincinnati, OH. This role involves repairing, testing, and troubleshooting hardware and software issues while ensuring exceptional customer experience. You will handle installations...Hourly pay- ...security. Job Title: Specialist, Production Support Electronic Engineer Job Code: 37086 Job Location: Cincinnati, OH Job Schedule: 4/10 - Employees work 10 hour... ...team responsible for providing second tier technical support and analysis to engineers, technicians...Full timeLocal area
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