Operations Support Specialist

Position Summary This role provides high-level administrative support to the Executive team as well as operational and project support within the association. This is a full-time, primarily remote position with required in-person work one day per week in Lansing and additional onsite support during statewide events. The ideal candidate is detail-oriented, highly organized, tech-savvy, and able to self-manage in a remote environment. This position supports MAASE’s internal operations, communications, data systems, and grant projects, including the paraeducator training initiative. Key Responsibilities Administrative & Executive Support Provide scheduling, communications, and logistical support to the EDs and AED. Prepare agendas, draft communications, maintain records, and manage shared files (Google Workspace). Assist with the execution and tracking of organizational projects within Asana or other project management tools. Support governance activities (e.g., minutes, follow-up communications, preparing materials). Clerical & Data Management Read and process mail (weekly). Maintain and update databases, spreadsheets, and records (including Novi AMS). Support check register maintenance, Accounts Receivable, and basic bookkeeping tasks (e.g., sorting receipts, preparing deposits). Support record retention processes and internal system organization. Draft and edit letters, reports, and digital communications. Communications & Member Support Routine website maintenance (primarily the job board). Event & Onsite Support Provide onsite assistance during conferences, professional learning events, and meetings (primarily in Lansing, occasionally statewide). Support registration through the Association Management System (AMS) and Learning Management System (LMS), prepare materials, and assist with logistics. Organizational Operational Support Assist with onboarding logistics (access setup, paperwork routing) in collaboration with the Director of Business & Operations. Coordinate scheduling tools such as Doodle Polls and Zoom links. Support internal office operations, including maintaining supplies and supporting document storage. Paraeducator Operational Support Provide exceptional customer service through Zendesk by serving as the primary point of contact for learners, trainers, districts, and partners, responding to program, LMS, registration, and event-related questions. Manage program data, grant documentation, and reporting by completing data entry, maintaining accurate participant, trainer, funding, and event records, and supporting grant compliance and reporting requirements. Administer learning management system operations by enrolling learners, managing course access and completion, and updating participant records. Prepare, pack, ship, receive, and organize training materials, participant kits, and event supplies to ensure programs are fully equipped and delivered successfully across the state. Other duties as assigned. Required Qualifications High school diploma or equivalent; associate’s degree preferred but experience in lieu of degree will be considered. Experience in a professional administrative, clerical, or support role. Strong digital literacy and comfort with cloud-based tools. Excellent written and verbal communication skills. Detail-oriented with strong time management skills. Ability to work independently in a flexible, remote environment. Professional, friendly, and responsive customer-service mindset. Preferred Qualifications Experience using project management tools (e.g., Asana, Monday.com). Familiarity with QuickBooks or light bookkeeping tasks. Experience with an AMS (Novi preferred, similar systems acceptable). Experience supporting events or working in the nonprofit sector. Comfort with Google Workspace, Zoom, digital scheduling tools, and online systems. Experience managing competing deadlines in a remote setting. Work Environment Primarily remote with required in-office work in Lansing at least one day per week. Monthly onsite support required for events (Lansing, Traverse City, and other Michigan locations). Standard office hours with some flexibility around event schedules. Compensation Salary: $45,000–$55,000 annually, based on experience. Employment Type: Full-time, 40 hours per week (W-2). Work Schedule: Standard hours: 8:00 AM–5:00 PM with a 1-hour lunch. Flexibility is often available while maintaining an 8-hour workday. Flexibility around meetings and scheduling as needed. Benefits Package MAASE offers a competitive and supportive benefits package, including: Paid Time Off 27 vacation days annually 11 paid holidays 12 sick days 2 personal days Access to a 401(k) Insurance Benefits Access to health, dental, and vision insurance Professional Development Annual professional development funds to support staff learning, training, and growth. Technology & Remote Work Support MAASE-provided technology for home office use (e.g., laptop, peripherals) Remote work setup support Access to Google Workspace, Asana, Zoom, and other organizational tools Mileage Reimbursement Federal mileage reimbursement rate for approved travel. Typical travel includes trips to the Lansing office and in-state events. Equal Employment Opportunity Statement MAASE is an equal opportunity employer committed to building a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds and experiences, including those historically underrepresented in nonprofit and education leadership. #J-18808-Ljbffr