Account Specialist - Resolution Support

Account Specialist – Resolution Support Location: McHenry, IL Schedule: Hybrid: 3 days onsite / 2 days remote Hourly Range: $22 - $24 per hour Are you detail-oriented, organized, and passionate about providing exceptional customer support? We're looking for an Account Specialist – Capital Equipment to join our team! In this role, you'll support the administration of capital equipment programs by managing contracts, processing billing transactions, coordinating equipment logistics, and ensuring accurate account records. If you enjoy solving problems, working with data, and collaborating with cross-functional teams in a fast-paced environment, we'd love to hear from you! What You'll Do Supporting capital equipment billing and account management programs Maintaining accurate equipment serial records through reporting and audits Processing billing transactions, including monthly, fixed-rate, daily, and prepaid agreements Maintaining the accuracy and integrity of ERP capital equipment contracts Coordinating equipment shipments, returns, transfers, and demo equipment requests Processing orders, return merchandise authorizations (RMAs), credits, debits, and billing adjustments Investigating and resolving equipment, shipping, and account discrepancies Assisting with service and repair processes Documenting customer interactions and account activity Responding to internal and external customer inquiries through multiple communication channels Required Qualifications What We're Looking For High school diploma or GED Minimum of 3 years of experience in accounting, customer service, or a related administrative role Strong Microsoft Excel and Windows computer skills Excellent attention to detail and problem-solving abilities Strong verbal and written communication skills Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment Ability to read, write, and communicate effectively in English What Will Help You Succeed Highly organized and detail-oriented Comfortable working with ERP systems and large amounts of data Customer-focused with excellent follow-up skills Adaptable and eager to improve processes A collaborative team player who enjoys supporting others What We Offer Competitive Wage 401K with match Money Purchase Plan 16-week Paid Parental Leave Generous PTO package, including 14 paid holidays A great place to work! This is not a job description. More details will be provided regarding the functions of this position. At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions. Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance. #J-18808-Ljbffr Medela