Medical Office Assistant

Job Description

Job Description

The Office Assistant works in an ambulatory setting, performing an important variety of duties including greeting, registering, scheduling, and checking out patients on a computerized practice management system. Responsibilities also include maintaining and safe keeping of patient medical records and contributing to smooth patient flow within the office. The Office Assistant provides stellar customer service in all patient interactions whether in fact to face meetings or by telephone. The Office Assistant works in a cooperative, friendly and results oriented manner with all other members of the practice staff and the Physician(s).

Essential Job Duties:

• Verify patient insurance coverage, eligibility, and obtain necessary authorizations.
• Manage scheduling work queues and assist with outbound appointment calls (50–100 per day).
• Provide exceptional customer service by addressing patient inquiries and resolving issues promptly.
• Schedule, confirm, and update patient appointments while maintaining accurate records.
• Ensure compliance with HIPAA standards and maintain organized patient documentation