Inside Sales Manager

For 85 years, F&F Supply has shined as a single-source building maintenance supplier in the Metropolitan area.As a fifth-generation family business, F&F Supply continues to thrive because of its quality product, loyal customer base, and exceptional service.F&F Supply operates in a 55,000-square-foot showroom/warehouse at 1260 Oak Point Avenue in Hunts Point.F&F Supply is seeking an experienced and driven Inside Sales Manager to lead and develop our inside sales team, working closely with outside sales executives and our valued customers. The ideal candidate is a hands-on leader with a deep understanding of inside sales processes and a proactive mindset for driving results. This role will require excellent coaching, pipeline management, and customer engagement skills. Industry experience in plumbing, paint, electrical, janitorial, or building maintenance supplies is strongly preferred.Responsibilities:Manage and mentor a team of inside sales representatives, providing coaching, training, and performance evaluations.Handle escalated customer inquiries, ensuring exceptional service and resolution.Collaborate with outside sales to align strategies, support customer accounts, and drive revenue growth.Identify and implement upselling and cross-selling opportunities to existing customers.Oversee the sourcing of hard-to-find and specialty items, ensuring accurate and timely fulfillment.Maintain and expand a database of qualified leads and prospective customers.Ensure prompt follow-up on inbound inquiries via phone and email.Drive initiatives to improve efficiency, customer satisfaction, and sales effectiveness.Requirements:5+ years of B2B sales experience, including 2+ years in a leadership or managerial role.Industry experience in building maintenance supplies (plumbing, paint, janitorial, electrical, hardware) strongly preferred.Proven track record of meeting or exceeding sales targets and managing high-performing teams.Strong leadership, communication, and motivational skills.Ability to multi-task, prioritize, and manage time and resources effectively.Job Type: Full-timePay: From $60,000 - $75,000 based on experienceBenefits:401(k)Health, Dental, Vision insuranceEmployee discountFlexible spending accountLife insurancePaid time off