Customer Service Representative

Job Description

Job Description

Customer Service Representative Lenexa, KS | Full-Time | Contract-to-Hire | $23ph. LHH is partnering with a well-established Kansas City financial institution company who is seeking Customer Support Representatives to join a growing organization within the payment processing and financial technology industry. This position offers strong career advancement opportunities, comprehensive training, and the chance to build a long-term career with an organization that promotes from within. KEY RESPONSIBILITIES:

• Respond to inbound customer inquiries regarding payment processing services and account support.
• Research and resolve customer concerns in a timely and professional manner.
• Conduct outbound customer service follow-up and compliance-related outreach.
• Provide exceptional customer experience through effective communication and problem-solving.
• Document customer interactions and maintain accurate records.
• Navigate multiple systems while managing customer requests efficiently.
• Strive to achieve first-call resolution whenever possible.

QUALIFICATIONS:

• 3+ years of professional experience in customer service, support, banking, retail, hospitality, administrative support, or a related field.
• Stable work history with demonstrated career progression.
• Associate's or Bachelor's degree preferred, but not required.
• Experience working in a fast-paced customer-facing environment.
• Strong communication and interpersonal skills.
• Confidence speaking with customers over the phone.
• Excellent customer service mindset with a genuine desire to help others.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently and research solutions.
• Comfortable learning and utilizing multiple technology platforms.
• Professional, dependable, and motivated to grow your career.

Schedule & Work Environment:

• Training Period: Monday-Friday | 8:00 AM - 5:00 PM
• After Training: Monday-Friday | 11:00 AM - 8:00 PM- for about 9 months and will transition back to 8AM-5PM
• 4 days ONSITE & 1 day REMOTE

Pay Details: $23.00 per hour

Search managed by: Claire Grossman

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.