ADMISSIONS CONSULTANT - BH

Security Officer

To perform a variety of security and safety related functions while involved in the safe – guarding of employees, patients, visitors, physicians, and property. Services include the efficient and prompt answering of after-hour telephone calls to the reception desk, courteous interaction with public and employees. Act as the main switchboard operator and receptionist in the lobby. Assist customers and employees by phone and in person. Assists in the direct care & management of patients across all age ranges with medical & behavioral issues in compliance with EMTALA.

Education: High school diploma. Prefer some college or equivalent experience in a health care related field.

Experience: Minimum of two (2) years' experience in a customer-service field, preferably in a health care setting. Demonstrated knowledge of computer skills and demonstrated knowledge of customer service principles.

Additional Requirements: CPR and CPI training as outlined in the New Hire Policy must be completed before providing direct care services.

Additional Skills: Ability to communicate over the telephone and in face-to-face situations. Ability to handle multiple tasks effectively. Ability to maintain the confidentiality of all information. Knowledge and Skills: Ability to perform phone/reception responsibilities. Knowledge of hospital emergency codes. Possess a keen eye for security breaches and possess a proactive response time to potential security / safety risks. Strong customer service skills. Skill in answering multi-line phone systems and taking accurate messages. Ability to deal with multiple interruptions. Displays an understanding of the basic concepts of safe, supportive, nurturing, & therapeutic human interactions. Demonstrates understanding of appropriate patient safety measures. Effectively interacts with patients, peers, & families. Demonstrates consistent ability to problem-solve & communicate clearly, both verbally & in writing. Demonstrates regular, required attendance.