Administrative Support Specialist

Administrative Support Specialist Primary Purpose: This Administrative Support Specialist position supports the Department of Learning, Teaching and Curriculum by serving as the primary contact and administrative support for the Chair, Assistant Chair, Program Directors, faculty members, and students. Minimum Qualifications Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Diplomas or degrees must be received from appropriately accredited institutions. Essential Job Functions Serves as the initial contact person for the department by answering the telephone and greeting visitors. Communicates information clearly to staff, clients, and the public about services, processes, and procedures using prescribed guidelines. Drafts e‑mails, memos, and other documents, proofreading them for grammar, spelling, punctuation, and basic formatting. Records and documents information accurately and maintains comprehensive filing and data systems. Uses software and information systems required for day‑to‑day functions, including program and admissions requirements, registration processes, class scheduling, textbook orders, and faculty workload policies. Identifies and references non‑standard questions and problems to higher levels. Plans and facilitates support activities of student employees and coordinates with others to complete tasks. Knowledge, Skills, & Abilities Required Ability to manage tasks and workload to meet department objectives and deadlines. Ability to take initiative, prioritize work, work independently, and complete projects without detailed instructions. Flexibility to changes in assignments and daily interruptions. Ability to maintain accurate and detailed records/databases. Professionalism as the primary contact for the department. Ability to maintain confidentiality on sensitive and personnel‑related issues. Ability to multi‑task and complete work in a timely manner. Assistance with departmental websites. Preferred Qualifications Proactive and positive approach to work and team collaboration. Ability to manage multiple tasks and priorities in a fast‑paced environment. Initiative and responsiveness in a dynamic work setting. Excellent verbal communication and interpersonal skills with students, faculty, and staff. Proficiency with the Banner Student information system. Required Functional Competencies Communication – Verbal: Serves as initial contact by answering telephone and greeting visitors; applies judgment in releasing confidential information. Information/Records Administration: Uses established filing and data systems; reviews data for completeness and accuracy. Knowledge – Program: Demonstrates basic understanding of program procedures, methods, and practices. Office Technology: Uses software programs and information systems to access, input, and verify standard information. Problem Solving: Identifies and references problems with established precedents. Type of Position : Permanent Full‑Time Staff (Non‑Faculty Appointment) Work Schedule/Hours : Mon‑Fri, 8:00 am‑5:00 pm (40 hours per week) Salary : Salary Grade GN06; anticipated hiring range $38,127–$46,643 per year. Posting Details Posting Date: 05/06/2026 Closing Date: 05/27/2026 Contact Person: Lisa Poling, Chair (View email address on click.appcast.io) Posting Number: 021721 Eligible Candidates: Must be eligible to work and live in the U.S.; visa sponsorship is not available for this position. #J-18808-Ljbffr Appalachian State University