Reservationist

Union Square Hospitality Group (USHG) has created some of New York’s most beloved restaurants, cafes, and bars, which offer outstanding food delivered with our signature warmth and hospitality. Founded by Danny Meyer with the opening of Union Square Cafe in 1985, the company now extends beyond the walls of its eateries.

USHG has long supported its communities through hunger relief and civic organizations. USHG holds 28 James Beard Awards and numerous accolades for its distinctive style of hospitality.

Who you are:  

We’re looking for an intelligent, confident, organized and thoughtful individual who exemplifies USHG’s core Family Values of hospitality, excellence, entrepreneurial spirit, and integrity. The ideal candidate thrives in a fast-paced, non-stop environment, is adept at prioritizing tasks, possesses excellent communication skills both with guests as well as colleagues, loves solving problems, building long-lasting relationships, and creating positive outcomes. The ability to be strategic, flexible, proactive, calm under pressure, resourceful and efficient is in your DNA. Superior verbal and written communication skills, strong decision-making ability, sense of urgency, empathy and attention to detail is essential. 

What you’ll do:

• Consistently support a culture of Enlightened Hospitality
• Operate within a reservations department that delivers enlightened hospitality and excellent service at all times
• Possesses and exhibits the drive to provide exceptional customer service
• Act as the reservations liaison between the guest and Maitre d’ for all full-service restaurants at USHG
• Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests to deliver Enlightened Hospitality
• Exhibit professionalism when speaking to guests and communicating information
• This position is in person only (not remote) 

What we need from you:

• Experience in a front of house role in a hospitality business preferred 
• Customer Service 
• Conflict Resolution 
• Attention to detail 
• Professional, articulate, and punctual. 
• Knowledge of Reservation Software (SevenRooms, Resy, OpenTable, etc.)
• Understanding of Microsoft Office (Excel, Word, Outlook, etc) 
• Full-time flexible hours (able to work days, nights, weekends, holidays) 

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Reservationist, you’ll enjoy: 

• Competitive pay: Hourly rate of $23/hour

• Comprehensive health coverage:  Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care

• Time to recharge:  Generous paid time off and paid parental leave to support life outside of work 

• Investing in your future:  A matched 401(k) plan to help you grow long-term savings

• Peace of mind:  Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services

• Support in times of need:  Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship

• Dining Discount:  A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones

• Convenience & flexibility: Pre-tax commuter benefits for transit and parking

• Growth and community:  Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice  

Integral to our culture are our six behaviors. Our behaviors guide how we work together. 

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships 
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most 
• Write a great next chapter. The road to success is paved with mistakes well-handled 
• Bring a charitable assumption and err on the side of generosity 
• Leave our campsite better than we found it; always responsible for the impact of our wake 

*The above represents the expected salary for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors. 

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business. 

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