Domestic Violence Program Manager

About Us Together, we empower people and build communities right here in the Tennessee Valley. At Partnership, we know each and every neighbor we serve deserves safety, support, and a brighter future. Our programs directly serve and empower those most vulnerable, from a mother and daughter bravely seeking safety at our domestic violence shelter to a young adult seeking support at our home for aged-out foster youth. Serving over 8,000 people every year takes a lot of hands and hearts. Ready to join us? Great Culture! Great Time off Benefits! Be a part of a organization that helps the community in multiple ways! Empower survivors and champion change in our community! Minimum Qualifications: Master’s degree in Social Work or a related field preferred. Bachelor’s degree required. Three (3) to five (5) years of combined relevant experience in social services field required Three (3) years of Supervisory role and/or responsible administrative role experience required Bilingual (English/Spanish) preferred, but not required. Valid driver’s license with good driving record and an insured vehicle available. Ability to participate in an On-Call rotation. Good writing skills, oral communication, and the ability to empathize and build rapport with clients and their families. Strong project management, teamwork, facilitation, problem solving, decision making, volunteer management, program planning, evaluation, and report preparation skills Ability to organize own time and effort while prioritizing multiple tasks according to immediacy and urgency and work effectively to meet deadlines. Ability to work effectively as a team member and with people of various backgrounds. Ability to evaluate staff performance and ensure professional competence of staff. Ability to work flexible hours. Knowledge and experience working with survivors of domestic violence and sexual assault strongly preferred. Possess a broad awareness of community resources relevant to clients’ needs. Knowledge of rapid rehousing preferred. Knowledge regarding the court system and Orders of Protection preferred. Adheres to all agency and program policies and procedures and works within the context of the agency. Demonstrates cultural competence with ability to work with diverse populations within the community and with agency staff members. Adheres to the trauma-informed care practice approach and other applicable evidence-based models in service delivery. Provides direction, team management, and planning functions related to Domestic Violence programs. These duties include oversight and coordination of Team Leads that supervise intake, admissions, case assignments and supervision of staff, closings, case management services, court advocacy, children services, employment/education, housing services, Lethality Assessment Program, and 24/7 building coverage and operations. Oversees the domestic violence services provided by the Family Justice Center DV Liaison at the Family justice Center (FJC). Works collaboratively with the FJC to ensure DV survivors receive comprehensive services and that the relationship between agencies is mutually beneficial for both entities. Possesses a broad understanding of staff roles and responsibilities and ensures Team Leads provide direct supervision of assigned staff Ensures that Team Leads are overseeing DV staff and that they are assisting survivors through activities including crisis intervention, safety planning, follow-up, intake, comprehensive assessment, development of service plans, linking clients with agency and community resources, community outreach, advocacy, and intervention on behalf of survivors, housing and employment advocacy, court advocacy, orders of protection, victim’s compensation, etc. Collaborates with other agency programs to ensure seamless services to survivors. Analyzes the needs of program participants continuously through focus groups and client surveys to determine the efficacy of the DV Program and ensure the program meets their objectives and goals. Ensures access to services and resources with emphasis on promoting quality of care and cost-effective outcomes Completes internal and external monthly and quarterly reports related to shelter, community outreach, housing and employment, and court advocacy, such as OCJP, ESG, HUD, Census, etc. Ensures that shelter staff are in compliance with the Case File Record Review policy, conducts case staffing, and ensures that client information is entered into agency database and Excel spreadsheets. Develops a full understanding of client database system and can train staff and interns on system. Collaborates with the Shelter Operations Manager to ensure the shelter facilities’ needs are met and that supplies are available for clients and staff. Conduct routine maintenance/safety checks; collaborate on shelter house meetings; and coordinates shelter resident activities. Discusses upcoming projects and programmatic needs with the Community Engagement Manager for the recruitment of volunteers/interns and to identify opportunities for donor involvement. Oversees interns assigned to Domestic Violence related services. Processes all client complaints initially, utilizing conflict resolution, and trains DV staff utilizing the same model Continually monitors, assesses, and revise DV policies and procedures based on compliance with funders. Monitors and ensures compliance related to OCJP shelter standards, Administrative Manual, COA, and agency policies and procedures. Supports and participates in the development and implementation of the annual operational plan for division and support of the agency’s strategic plan. Possesses a thorough understanding of grants related to DV services and compliance with budget, reporting, and contract requirements. Collaborates and networks with other agencies to best assess community resources and enhance awareness and appreciation of the service population and their needs. Assures confidentiality of information related to clients, personnel, and other information of a confidential nature. Participates in on-call system providing back up to VSS staff, including Program Managers, Assistant Director, and Director as needed. Attends relevant management meetings as requested/appropriate. Performs other duties related to this position as determined necessary. Will coordinate with the Family Justice Center on the High-Risk Intervention Team and the Lethality Assessment Program with Law Enforcement. The Partnership for Families, Children and Adults is a Tennessee Drug-Free Workplace. The Partnership for Families, Children and Adults is committed to recruiting, hiring, retaining, and promoting all employees and applicants without regard to race, color, national origin, ethnicity, sex, gender or gender identity, sexual orientation, age, visible or invisible disability, veteran status, religion, or beliefs, genetic or health information, marital or familial status, or any other legally protected class. Job Type: Full-time Benefits: 403(b) Retirement plan 403(b) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Parental leave Vision insurance Schedule: Day shift Monday to Friday On call Education: Master’s (Preferred); Bachelor’s (Required) Experience: 3-5 years combined experience in Social Service field, supervisory roles, and responsible administrative roles. Language: Bilingual English/Spanish (Preferred but not required) Ability to Commute: Chattanooga, TN (Required) Ability to Relocate: Chattanooga, TN: Relocate before starting work (Required) Work Location: In person Partnership for Families, Children and Adults #J-18808-Ljbffr Partnership-For-Families,-Children-and-Adults