Eligibility Worker (Public Benefits Specialist) | Bilingual English/Spanish encouraged

Position Title Eligibility Worker (Public Benefits Specialist) | Bilingual English/Spanish encouraged Agency Department of Human Services Salary Range $4,519 - $5,988 Position Type Employee Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) team is seeking a talented individual who has experience interviewing applicants to determine eligibility for programs and services through a trauma‑informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team! Bilingual Encouraged – English & Spanish You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If you’re interested in using your bilingual language skills, you may qualify for a 5% bilingual differential pay increase after successfully passing the language proficiency test. Summary Of Duties (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays a critical part in the eligibility process that moves beyond integration and equality, focusing on equity of services and providing timely, accurate, and necessary eligibility determinations through a person‑centered approach. As An Eligibility Worker, You Will Interview applicants in‑person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs. Perform eligibility determinations, redeterminations, and periodic reviews. Assist customers in‑person and over the phone who are receiving or applying for benefits. Communicate eligibility decisions to applicants. Provide person‑centered services with a trauma‑informed approach to identify needs. Be responsible for accurate and timely eligibility determinations. Create a work environment where everyone feels welcomed, appreciated and valued. Participate in professional development opportunities and ongoing education of cultural awareness. Minimum Qualifications One year of experience working at the Human Services Specialist 1 level for the State of Oregon. OR two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines. OR an associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines. OR an equivalent combination of education, training, and experience relative to the class concept. Essential Attributes Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents. Experience using time management, organization, and prioritization skills to meet deadlines. Experience providing customer service with respect and compassion to community members who have historically been marginalized, underserved, in crisis, or disadvantaged. Demonstrates experience with technical skills that include basic computer and search engine knowledge and email communication. Experience developing collaborative relationships with colleagues and community partners that foster trust, inclusivity, and respect. Working Conditions Your work schedule will be 8:00 a.m. – 5:00 p.m., Monday – Friday. Work is conducted in‑office and in‑person. May require sitting at a terminal or telephone for prolonged periods of the workday. You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress. Consistent attendance is essential. Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments. Background Checks And Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm that you are authorized to work in the United States. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ and Oregon National Guard Preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. General Information This is a permanent, full‑time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. #J-18808-Ljbffr Oregon Department of Human Services