Individual Development Specialist

Individual Development Specialist IThe objective of Together We Grow is to empower targeted individuals to begin to change their lives from food insecure to food secure by setting and achieving personal and professional goals to improve household and employment stability. The Individual Development Specialist will support the case management services for individuals who participate in Together We Grow by identifying and addressing barriers to household and employment stability. The Individual Development Specialist will contribute to the Brazos Valley Food Bank's work of building a hunger-free Brazos Valley through minimizing barriers creatively, analyzing client needs, and collaborating to benefit clients.Essential FunctionsKey Result Area #1 – Direct Client Services (45% of time)Conduct follow-up phone calls from referral forms received through the Brazos Valley Food Bank's website, direct referrals from social service providers, or through individuals interested in the program applying for Together We GrowSchedule and conduct intake interviews for individuals interested in participating in Together We GrowAssess client readiness for program's services based on needs, ability, readiness, and willingness to participate in the programMaintain clear communication with program clients around Together We Grow expectations, policies, parameters of services provided by the program, including utilizing best practices when holding individual clients accountableProvide one-on-one case management services – proactively meet with clients to assess barriers to household and employment stability and develop mutually agreed-upon action-steps to address these barriers using Together We Grow's strengths-based case management processesCreate case plans for clients with short and long-term personal and professional goals and the steps to achieve those goalsProactively follow-up with and regularly coach clients during the post-training phase to identify and address any ongoing barriers to accomplishing goals that support household and employment stabilityMaintain ongoing communication with employer partners following a student hire to collect structured feedback on performance, and coach clients on identified growth areas to support job retention and continued employment success.Maintain client confidentiality and ensure proper information releases are maintained and current on active clientsWork closely with other community-based organizations to ensure individual and familial needs are addressed, met, and maintained through referral and advocacy services and providing warm transfers to clients who may need supportive services that fall outside of the scope of TWG's servicesFollow up with referrals to ensure that clients receive and access necessary services in a timely mannerKey Result Area #2 – Relationship Building (5% of time)Network with other agencies to learn of available resources that can support clients' goals of household and employment stability as assigned by the Program ManagerNotes potential connections and opportunities in existing and new relationships that will promote Together We Grow outreach efforts in collaboration with the Program ManagerMaintain and build relationships with social service providers to increase inter-agency collaboration to benefit clients in collaboration with the Program ManagerWith the Program Outreach and Training Specialist, assist with conducing presentations about the program's services to service providersKey Result Area #3 – Project Planning (5% of time)Research and create a workplan for proposed implementation of a mentorship program to foster connections with program clients and create a community of support using a data-driven approach as approved by the Program ManagerWith the Program Manager, build and implement mentorship program using a data-driven approachWith the Program Manager, develop evaluation plan and monitor outcomes for mentorship program to ensure goals and targets are being metKey Result Area #4 – Evaluation and Analysis (10% of time)Administer program evaluations and assessments and track collected data used to ensure client-related objectives are metPrepare case-related reports including outcomes, successes, and challengesComplete monthly data tracking reports by the first Friday of the following monthComplete all paper and electronic documentation of services provided in a timely mannerComplete weekly staff-activity reportsMonitor and report on measurable objectives specific to the Individual Development Specialist's role during bi-weekly meetings with the Program ManagerKey Result Area #5 – Written Communication and Document Development (25% of time)Maintain all client records – store files properly to ensure client confidentiality and track client goal progress and referral outcomes using designated softwareDocument all client contacts, services provided, and case activity in designated software in a timely manner as an integral part of each direct service listed under Key Result Area #1.Ensure client records are free from error and interactions are documented professionally, thoroughly, and objectivelyProvide written information and data for grant proposals, potential funders, and social media when requested by the Program ManagerWith the Program Outreach and Training Specialist, assist with the creation of weekly social media posts that promote the program's services and educate the Brazos Valley Food Bank's social media following on the program's impactKey Result Area #6 – Teamwork (10% of time)Assist the Program Outreach and Training Specialist, as needed, with carrying out the program's key messaging and outreach plan to recruit and enroll individuals living with food insecurity into the program, resulting in quarterly client enrollment targetsProvide support to the program's training and development services by teaching designated content using the Together We Grow training curriculum as neededConsult with the Program Outreach and Training Specialist on available employment opportunities that align with clients' professional goals, and with the Program Outreach and Training Specialist, get students placed in employment with a program employer partner or through other opportunities available in the communityRegularly collaborate with the Program Outreach and Training Specialist on areas such as issues affecting client retention, unmet needs of clients, client outcomes, and advocacy options and services to meet the needs of program clientsMaintain positive relations with Community Garden and Together We Grow volunteers, interns, and community resource and referral organizationsAttend quarterly staff meetings as scheduled by the Executive DirectorAttend Together We Grow team meetings as scheduled by the Program ManagerRegular in-person attendance is required as an essential function for this positionOtherUphold and model the Brazos Valley Food Bank's mission and valuesDiscuss all urgent client-related concerns with Program ManagerPerform additional duties as assignedMinimum QualificationsA. Education, Experience, and TrainingBachelor's degree for a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA), with major course work in Social Sciences, Sociology, Psychology, or a related field and/or relevant work experience in training, social work, case management, casework, or related fieldOne-year case management experience or two years of direct service experience working with adultsB. Knowledge and SkillsRegular in-person attendance is required as an essential function for this positionBilingual in Spanish, preferredExcellent written, oral, leadership, and interpersonal skills. In particular, the ability to understand and organize detailed information and to write about or talk extemporaneously on that informationProficiency in Outlook, Word, PowerPoint, and ExcelKnowledge of hunger and poverty issuesKnowledge of community resources and ability to stay informed of services to use them effectively for clientsAbility to work cooperatively under pressure with a diverse range of people and demonstrated ability to communicate tactfully with all members of societyAbility to set priorities, identify goals, and plan effectivelyGood understanding of group dynamics, comfort and skill in a coaching environment, and ability to handle supervision professionallyAbility to work in stressful situations and under program timelinesAbility to be flexible with working hours to meet the needs of clients (includes evenings and weekends)Ability to work effectively with other Food Bank staff and volunteersAbility to be certified in First Aid and Food HandlingMust be able to pass criminal background checkCurrent driver's license and ability to use personal vehicle for