Assistant Director of Housing and Programs

POSITION: Assistant Director of Housing Programs & Services REPORTS TO: Director of Housing Programs & Services STATUS: Full Time – Salary – Exempt Overview The Assistant Director of Housing Programs & Services provides day-to-day leadership and oversight of housing and shelter program services for individuals and families experiencing homelessness. This role supports the Director of Housing & Programs in ensuring effective program operations, staff accountability, compliance, quality service delivery, and strong housing outcomes. The Assistant Director oversees assigned housing programs including shelter case management, housing access, diversion, outreach, rapid rehousing, and stabilization services, while partnering with operations leadership on shelter coordination. Key Responsibilities Provide independent day-to-day leadership and oversight of assigned housing and shelter programs, including operational decision-making, staffing coordination, guest services, crisis response, and recognition of matters requiring Director review or approval Ensure consistent implementation of agency policies, workflows, and service standards Support program performance, housing progress, and guest-centered service delivery Identify and address operational barriers, problem-solve effectively, and implement process improvements to support program effectiveness and service delivery Supervise assigned program managers and leadership staff Provide coaching, accountability, performance management, and professional development Support recruitment, onboarding, and succession planning Foster a culture of urgency, accountability, compassion, and excellence Ensure compliance with agency standards, grant requirements, HMIS expectations, and applicable regulations Monitor program documentation, quality assurance, performance metrics, and audit readiness Identify compliance gaps and implement corrective action plans Monitor housing placements, diversion outcomes, outreach engagement, retention, and overall program effectiveness Analyze data trends and support continuous improvement Prepare reports and updates for leadership review Build and maintain effective relationships with community partners, landlords, providers, and stakeholders Support coordination across internal departments and external systems Support escalated guest situations, critical incidents, and emergency response efforts as needed Collaborate with leadership regarding significant programmatic decisions, including budget recommendations, staffing actions, policy changes, high-risk guest/program matters, and guest program exit recommendations when applicable Participate in hiring, disciplinary action, performance evaluations, promotions, corrective action, and termination recommendations for assigned staff Direct and oversee the work of assigned managers and program staff to ensure operational effectiveness and compliance Support budget oversight, resource allocation, staffing utilization, and operational planning for assigned programs Serve as acting leadership representative for assigned programs in the absence of the Director when applicable Qualifications Bachelor's degree in Human Services, Social Work, Public Administration, Business Administration, or related field required Minimum 5 years leadership experience in homeless services, housing programs, or related human services Minimum 3 years supervisory experience Strong knowledge of housing interventions, homeless services systems, grant compliance, and HMIS Experience managing multiple teams and programs in a fast-paced environment Knowledge of trauma-informed care, person-centered service delivery, and Housing Focused principles Strong understanding of shelter services, housing programs, diversion, outreach, rapid rehousing, and housing stabilization practices Knowledge of HMIS documentation standards, compliance monitoring, quality assurance, and audit readiness Experience monitoring program performance, compliance trends, and service outcomes Maintain a strong understanding of organizational processes, program operations, leadership functions, and the full continuum of agency services Required Skills Demonstrate excellent interpersonal, verbal, written, listening, and problem-solving skills within a fast-paced environment Ability to lead with empathy, professionalism, firmness, and emotional intelligence Strong conflict resolution, de-escalation, and crisis intervention skills Strong organizational skills with the ability to multitask, prioritize, and meet deadlines Ability to coach managers and frontline teams toward improved performance and accountability Ability to exercise discretion, maintain confidentiality, and escalate significant matters appropriately Demonstrate adaptability, emotional maturity, resilience, and the ability to remain calm and effective in high-pressure or crisis situations Active contributor and collaborative team member Integrity and honesty Intellectual curiosity and commitment to continuous improvement Discipline, organization, and strong time management Patience and conflict resolution skills Demonstrates and models a trauma-informed, empathetic, and nonjudgmental leadership approach, ensuring all guests are treated with dignity, respect, compassion, and professionalism while reinforcing these expectations across assigned teams Demonstrate the ability to effectively manage multiple priorities in a fast-paced environment while balancing empathy, sound judgment, and firmness in leadership and decision-making Exercise substantial independent judgment, strategic thinking, and timely decision-making while considering the impact on guests, staff, operations, and program outcomes Effectively prioritize competing demands, respond with urgency when necessary, and drive measurable operational results Disclaimer This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. #J-18808-Ljbffr The Coalition for the Homeless of Central Florida